Inside Sales Representative at UPM

UPM Raflatac is looking for an Inside Sales Representative who will be responsible for developing profitable sales and relationships with their customers, as well as acquisition of new customers. In their work, Inside Sales Representatives are implementing company sales strategy, and working in alignment with the Sales team to compliment area business and growth targets with regular and new customers. This position is based in Mills River, North Carolina .

Greetings from your future manager

In this role, you will have the opportunity to call on our current customer base within a certain segment, while also cultivating new business. Our Inside Sales team operates in a vibrant environment where flexibility and creativity are key. If you are inspired and motivated by sales outcomes, we welcome you to join our team and contribute to our continued growth and development! - Marie Olson, Inside Sales Manager

What you will do

• Develop sales, margin, AV and mix in-line with the targets for the given customer portfolio of regular accounts
• Acquire and develop new customers, plan and lead customer meetings according to segmentation by phone, effectively use sales tools to ensure all customer information is up-to-date
• Manage customer portfolios to deliver required level of profitability and take corrective actions where targets are not being achieved, actively involve relevant parts of the organization, including the Sales Team and Markets Organization, to support in customer activity
• Take responsibility of customer inquiry handling and claim handling with the target of solving customers’ problems, deploy Field Sales or Technical Sales to visit the customer for solving a claim case, provide product training and consultancy, provide product consultancy and training upon customers’ needs via Teams or phone, manage the resolution of commercial (non-justified) complaints in alignment with UPM Raflatac claim handling policy
• Provide market and business intelligence on customer activity, competitor information and actions, end-user information and requirements
• Keep accounts receivables on target level and take action in case of overdue, collect customers’ balance sheets and any other needed documents for credit control, provide call planning and cadence and deliver the actions to develop customers’ business, provide back up in the local sales team during vacations and absences
• Participate, where required, in industry events and exhibitions