Inside Sales Representative - PSG

Professional Search Group (PSG) is seeking an Inside Sales Representative to join a dynamic team! The Inside Sales Representative has proven to be a critical component to the sales team as customers expect faster, seamless service. The primary function of the Inside Sales Representative will be to ensure customer needs are anticipated and met with the highest level of satisfaction. This requires acting as a liaison with customers and other departments within the company to track new orders, delays, and address current customer needs at the highest expectation.

Since 1959 this company has become a premier wholesale distributor of door and gate automation products. They currently have locations in California and Oregon and are looking for someone interested in joining a stable, fast-growing company and who is passionate about succeeding and generating growth. Every day they continue to value the same traditions that our company was built on over 60 years ago, which are high integrity, vast product knowledge, and strong partnerships with our customers and vendors. Ready to be a part of the growth?! APPLY! 

Responsibilities:

• Spearhead Account Management and grow business with access control, gate, and door automation customers.
• Be effective and resourceful in managing customer needs engaging across departments, and with vendors as needed.
• Understand customer needs and act as an advocate for customer solutions within the company.
• Manages customer issues by identifying, resolving, and escalating (directly to vendors) if necessary.
• Working with Outside Sales on qualified opportunities for further development.
• Strategically look to expand sales, including leading outbound calling campaigns and company initiatives with the team.
• Provide actionable feedback from the customers on promotions, products, and services.
• Expand online orders; coordinate with marketing to continuously improve the platforms- Goal is to have 60% of sales going through online platform.
• Stay informed of new products, company services, and partner with Marketing on promotions.
• Strive for expert knowledge of product applications and solutions.
• Achieve personal sales and service goals.
• Track discrepancies between customer orders and orders placed/produced.

Requirements:

• Must be a technical expert of products, electrical and mechanical systems.
• Great customer service, verbal and written communication skills.
• Demonstrated time management and organization skills.
• Constant business strategic thinking; understands the organization's strengths and weaknesses.
• Have a well-established personal credibility.
• Advanced degree or 3-4 years of comparable experience in a client and/or customer service-oriented position.
• Prior experience in a client-facing role as an Account Representative desired.
• Demonstrated ability to work well with peers, make sound decisions, and appropriately respond to difficult situations.
• Experience with an inside sales environment

Employee Benefits

• 90% of base plan Medical, Dental, Vision
• Group Life Insurance covered by Employer
• Safe Harbor 401(k) with profit sharing
• Robust Employee Assistance Program
• 10 paid holidays, in addition to sick and vacation time accrual
• Annual bonus opportunities
• Casual dress policy
• Family oriented working environment