Inside Sales Representative - QPS Employment Group

Position Title: Inside Sales Representative

Wage: $22.00 - $27.00/hour

Shift: 1st

Hours: 8:00am – 4:30pm

We are looking for an energetic and driven Inside Sales Representative to join our growing team. This role is customer-facing, with responsibilities that include picking and packing orders, assisting with cycle counts, and making outbound calls to contractors. In Kansas City, you'll work alongside a warehouse team, but in Springfield, you’ll be more hands-on with warehouse duties. This position requires a well-rounded individual who can provide excellent customer service, handle complaints, and contribute to process improvements.

Inside Sales Representative Responsibilities:
- Respond to incoming calls and proactively make outbound calls during downtime
- Conduct site visits to build strong relationships with customers
- Pick and pack orders, assist with cycle counts, and manage inventory
- Utilize Netsuite and Salesforce for order processing and customer management
- Be determined and take the initiative to improve processes
- Lift and handle parts, with a maximum weight capacity of 100 lbs. (most parts are 10-15 lbs.)
- Complete forklift training

Requirements for Inside Sales Representative:
- Must have 2-3 years of experience in the HVAC/refrigeration industry (non-sales roles)
- Strong organizational skills with the ability to handle varying day-to-day operations
- Outgoing, extroverted personality with a strong drive to succeed
- Must be willing to engage in site visits and build lasting customer relationships
- Experience with warehouse management systems (WMS) is a plus

Team & Location Details:
- Kansas City: Currently a team of 3, looking to expand to 4 (with 1 position open due to a departure)
- Springfield: Team of 3, with 1 additional position open
- Opportunity to work at either the West Bottles location or possibly Lenexa in Kansas City

Why Join Us?
- Cross-training opportunities.
- Excellent benefits, including ESOP and 401K with matching
- Participate in work outings, lunches, and seasonal festivals (Fall/Spring) with cookouts
- Annual bonus potential of up to $5K
- Work with a fun, hardworking team that values authenticity and long-term growth
- Opportunity for promotion into management roles

Ready to be part of something bigger? Join us as we build a new team with a fresh approach to the market and a long-term vision. We’re looking for passionate individuals who want to contribute to our success and grow with us.

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process