Inside Sales Representative (ISR) - XYMOGEN

Inside Sales Representative (ISR)

Position Purpose and Objectives

The Inside Sales Representative (ISR) will play a critical role in enhancing customer engagement and driving sales growth by making outbound calls to our healthcare practitioner (HCP) customers. This role is designed to support and enhance existing sales efforts, increase customer care touchpoints, and drive conversion rates by proactively reaching out to HCPs. The ISR will also help further marketing campaigns by aligning with our overall sales strategy and delivering targeted messaging. The ISR candidate is driven outgoing.

Essential Job Functions

Outbound Calling (200-250 per week):

• Make proactive outbound calls to healthcare practitioners to build relationships, increase engagement, and drive sales.
• Identify customer needs and provide tailored product recommendations to healthcare practitioners.
• Follow up on leads generated from marketing campaigns, events, and webinars to drive conversion to active account status.

Customer Engagement:

• Serve as a key point of contact for healthcare practitioners, providing exceptional customer support and fostering long-term relationship management.
• Proactively conduct regular check-ins with customers to ensure satisfaction and identify opportunities for upselling and cross-selling.
• Drive awareness of current and ongoing products, events, services, etc.

Sales Support:

• Assist in the execution of marketing campaigns by delivering targeted messages to customers.
• Track and report on call outcomes, customer feedback, and conversion rates using provided CRM tools.
• Process product orders as needed.

Product Knowledge:

• Develop and maintain a deep understanding of XYMOGEN’s product portfolio and stay up-to-date on new product launches and industry trends.
• Educate healthcare practitioners on the benefits and features of XYMOGEN products and services, helping them make informed decisions for their practices and patients.

Continuous Improvement:

• Provide feedback to management on customer needs, market trends, and potential areas for improvement.

• Participate in ongoing training and development to enhance sales skills and product knowledge.

Knowledge, Skills, and Abilities Required

• Minimum of 2 years' Inside Sales experience.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly and comfortably over the phone and/or virtual (i.e. Zoom).
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Understanding of sales processes and strategies, with a focus on customer relationship management.
• Self-motivated, results-oriented, and driven to succeed through service.
• Ability to work independently while also being a team player.
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Passion for health and wellness product and services.

Who Is The Ideal ISR?

The ideal Inside Sales Representative is a confident, empathetic, and driven individual who thrives on building relationships and achieving results. They are naturally consultative, actively listening to understand customer needs while confidently steering conversations toward solutions. Adaptable and personable, they build trust quickly and handle objections with ease, balancing persistence with professionalism. With a passion for success, they approach every interaction strategically, identifying opportunities to upsell and cross-sell while maintaining a customer-focused mindset. Energetic and resourceful, they excel at creating value for customers and fostering long-term loyalty.