Inside Sales Representative - Inbound - United Site Services

About USS:

USS has grown steadily over the past two decades, and with more places to go, we’re not slowing down anytime soon. We’re building the only coast-to-coast network of essential site services with offerings including portable restrooms, hand hygiene solutions, temporary fence and more. When you join the sales organization at USS, you have the unique competitive advantage of representing the largest player in the portable sanitation space as well as the industry leader in professionalism and service quality. Our customers' needs are fast paced and immediate, so there is never a shortage of leads at your fingertips and new business to acquire. If this sounds like an exciting challengeyou’re ready to take on, then apply today to Go Places with USS! 

Overview:

The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualifying and managing each call to close orders, up-sell and cross-sell products. This position has a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential, and the rules of engagement for handling the sale. The IISR is a critical player in opportunity management within Salesforce and the proper flow of each transaction and inquiry. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.

Responsibilities:

• Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales
• Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
• Upsell and cross-sell all product offerings available in the specific market
• Handle daily calls effectively while adhering to assigned schedules
• Manage inbound emails and cases effectively
• Hold professionally engaging conversations over the phone and via email
• Coordinate with various departments to ensure customer requests are handled appropriately and timely. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers
• Be aware of competitor activities in the region and assess opportunities for business development
• Work to revenue targets and KPI's as set by Supervisor
• Establish a quality relationship with all other Sales positions and leaders as needed
• Develop sales strategies to capitalize on inbound call wins and volume growth
• Keep up to date with industry news to identify opportunities for new business
• Maintain a comprehensive knowledge of all USS products and services
• Produce quotes and orders through Salesforce
• Document sales activities and leverage business intelligence through Salesforce.com; Know the critical steps of projects and project management
• Perform other duties as required

 

Qualifications:

QUALIFICATIONS

 

EDUCATION
Min/Preferred                                     Education Level                                    Description
Minimum                                              High School or GED                               or equivalent combination of education and experience

                                                                                                                       

EXPERIENCE
Minimum Years of Experience            Maximum Years of Experience             Comments
3                                                                                                                      of related sales or customer experience preferred 

                                                                                                                       

 

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to navigate Salesforce.com effectively and efficiently; Adding: Projects, Contacts, Accounts, other applicable data entry
• Champion, demonstrate and uphold our values: Easy, Safe, & Clean
• Demonstrate a desire to succeed and win with a positive and professional attitude as well as grow career opportunities
• Strong PC proficiency (Microsoft Office, CRM, etc.)
• Salesforce proficiency experience a plus
• Customer care and sales experience, including customer relationship development and referral generation
• Ability to solution sell-through value alignment to differentiate USS offerings from the competition
• Teamwork with all sales channels and operations
• Lead Sourcing
• Closing and Negotiating
• Time Management
• Organization
• Excellent follow up skills (leads, issue resolution, etc.)
• Strong written and verbal communications
• Decision making and problem solving
• Other required skills: Presentation skills, building relationships, negotiation, results driven, capable of achieving sales targets

 

Physical Requirements:

PHYSICAL REQUIREMENTS

 

Demand                                                                                              Frequency
Sit while answering phones or reply to emails                                         Constant
Use hands and fingers to handle, control or feel objects tools or controls   Frequent
Repeat the same movements when entering data                                    Frequent
See details of objects that are less than a few feet away                          Constant
Speak clearly so listeners can understand                                               Constant
Understand the speech of another person                                               Constant
Focus on one source of sound and ignore others                                      Frequent
Hear sounds and recognize the difference between them                          Frequent
See differences between colors, shades and brightness                            Frequent

Benefit Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

• Paid Time Off (pro-rated for Part-Time employees)
• Paid Holidays
• Medical/Pharmacy
• Dental
• Vision
• 100% Employer-Paid Short-Term Disability
• 100% Employer-Paid Long-Term Disability
• 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• 100% Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range: $17.55 – $33.65 / hourPay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.EEO Statement:

EEO STATEMENT

 

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.