Inside Sales Representative - Metrix Instrument Co., L.P.

Who We Are

Welcome and thank you for your interest in Metrix. Our growing business is built on technology that helps Industrial companies (i.e. Energy, Oil & Gas) keep their important machines running. As part of this effort, we pioneered the concept of simple, affordable machinery protection with our mechanical vibration switch offerings, revolutionary 4-20 mA vibration transmitters, robust high-temperature velocity sensors, and innovative impact transmitter technology for reciprocating machinery. The machines we protect are the heartbeat of the companies we serve. High quality and short lead times are important to our customers, and we make both a top priority.

Metrix was founded in 1965, and we have been at our current location in Northwest Houston for over fifteen years. We have a good mix of long-term and new employees as part of our growing family, and we would be excited for you to join us!

Your Role

The Inside Sales Representative position is a hands-on role which responds to immediate customer needs (quotes) as well as conducts inside sales efforts. Our goal is to help our customers experience the benefits of our products and therefore grow our company. This position is 60% remote and 40% in the office (i.e. two days a week), and will start as a temporary status with potential to convert to regular status.

You will be a valued member of our Inside Sales team and assist in all sales efforts such as preparing quotes, building the pipeline, generating leads, following up, and supporting the outside sales teams and our partners.

Learning is part of our culture! As part of ongoing training, you will learn about Metrix products and build a basic technical vocabulary and competency to help you communicate effectively with our customers.

TEAM RESPONSIBILITIES

• Learn about Metrix products, their applications, and how they benefit our customers.
• Provide timely and accurate quotes (IFS software) with the goal of building customer goodwill.
• Work persistently with sales, technical support, manufacturing, purchasing etc. to get timely answers to customer questions that are required to finalize quotes.
• Perform quote follow-ups to increase quote-to-order conversion.
• Conduct Inside-Sales prospecting, including cold calling with strategic accounts.
• Research potential prospects, develop customer call lists, and qualify leads in targeted markets.
• Manage CRM (Leads / Sales Metrics) to produce lead reports and document important opportunities.
• Assist to ensure that opportunities are acted on (i.e. leads are followed through).
• Communicate directly and effectively with key personnel including internal and external customers, end users, and other third-party representatives and distributors.
• Work independently and effectively prioritize and execute tasks.
• Report regularly to manager on job responsibilities (i.e. order and quote status).
• Contribute and collaborate to assist in the success of all team members.
• Backup the technical support team by answering phone calls and creating the initial ticket.

Additional Responsibilities:

• Follow all company safety policies and procedures and organize work areas for efficiency and safety.
• Respond to change productively and handle other duties as required.
• As a valued team member, each person will provide input into strategic marketing activities, interact with management and senior level executives and work under limited direction

DEVELOPMENT & TRAINING

• Training on Metrix products, and the industries we serve will be a part of your normal weekly routine. Learning is part of our culture! This may include cross training in technical support and/or operations.
• If desired, you may periodically travel with a Regional Sales Manager to gain field experience with Metrix products and build personal relationships with our customers.
• Multiple career paths (i.e. Outside Sales, Technical Service, or Customer Service or other functions).

QUALIFICATIONS

Education & Experience

• 2+ years of experience working in inside sales and/or customer service required, preferably in an industrial or electromechanical manufacturing environment.
• Associates preferred (High school diploma or equivalent, required).
• Have proven experience in cold calling, appointment setting, and interacting/presenting to customers.
• Experience in successfully onboarding new customers and conversing with individuals at all levels of the customer organization.
• Technical background is not required; but a willingness and ability to learn technical concepts is required.

Knowledge & Skills

• Strong organizational skills
• Demonstrated ability to multi-task
• Positive outlook and attitude
• ERP / IFS (business planning software) experience a plus
• Microsoft applications (Outlook, Excel, Word)

Travel

• Not Required. Limited travel to an account within your responsible area is optional.

We offer a generous compensation package for regular employee status that offers:

• Competitive salary
• 401(k)
• Health, vision, and dental insurance
• Health Savings Accounts
• Employee Assistance Program
• Educational Reimbursement
• Competitive paid time off program

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Privacy

We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at Metrix, please click on this link to view our Applicant Privacy Notice. ( metrixvibration.com )

Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.