Inside Sales Representative - Flow Control Group

Houston, TX, USA Req #373

Thursday, November 16, 2023

Company: Fluid Flow Products

About Us

Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, "Adding Value to Quality Products," reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.

Summary

Texas distribution company is seeking an Inside Sales Representative to join their Houston office. This position will be responsible for providing exceptional customer service to valued clients and supporting a team of Account Managers and Service Technicians.

Responsibilities

• Provide price and availability on any standard part or item directly to customers. This is anything in P21 (in house accounting system) or anything that can be obtained by part or model number from company's electronic and hardcopy price lists or from our principals or suppliers.
• Take and solicit orders from customers over the phone.
• Update CRM daily.
• Process orders (enter into P21, place orders with suppliers or select to ship from our stock).
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Make and maintain manual order files and general customer files, alphabetical by calendar year.
• Complete and submit vendor qualification forms, safety and insurance documents as needed.
• Resolve any order problems related to delivery or paperwork issues directly with customer and inform salesperson.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with an outside sales force; funnel leads/opportunities to the team.
• Communicate with field service technicians who perform in-plant repair of customers' equipment.
• Interface with vendor staff to prepare detailed proposals for engineered equipment.

• Customer service experience.
• Bachelor's degree preferred, or experience equivalent.
• Ability to address concerns and communicate clearly and efficiently.
• Ability to convey a positive, customer-friendly disposition.
• Strong organizational, communication and time management skills.
• Strong customer service focus with a passion to exceed customer requirements.
• High energy, drive and sense of responsibility.
• Punctuality: this is an 8AM - 5PM position, Monday-Friday

#fluidflow

#LI-DFC

#FCG-H

No Agencies, Please

Other details

• Pay Type Hourly