Department: Customer Care Group

Department Head: Director of Business Development       

Reports to: Inside Sales Manager

Location:   Henderson, NC  

Travel:   less than 20%

Job Type: Full Time                               

Schedule:   Monday thru Friday 9am-6pm       

Starting Pay: step down commission plan for new reps. 

Plus ($16/hourly plus commission.)                                                                                                               

Job Summary

 Introduce and sell products/services to new and existing customer accounts. Maintain all aspects of assigned accounts including but not limited to setting account specifics, processing orders/samples, conducting product training, and resolving any customer concerns. Work with other sales representatives, customer service and management.

 Responsibilities

• Research, obtain, and nurture new customer leads


• Develop weekly reports on opportunities & projects to be distributed to Inside Sales Manager


• Manage all aspects of assigned accounts


• Process orders, samples, and assist with customer inquiries via phone and email


• Assist in call queues 


• Perform other duties, projects, and tasks assigned by Inside Sales Manager


• Be very knowledgeable about Versatrim and competitive products


• Assist with qualification of new customers 


• Schedule & Conduct meetings/presentations with assigned accounts as needed


• Log all sales activities in Salesforce and update account information regularly


• Develop strong, ongoing relationships with coworkers and customers


• Meet and/or exceed sales quotas and all other key performance indicators


• Coordinate with other departments to optimize sales efforts


• Assist with off-site training or shows as needed (expenses paid)


• Cross train to assist with all customers as needed

 Important Attributes

• Self-Motivated 


• Detail Oriented


• Customer service Oriented


• Ability to think strategically and creatively


• Ability to follow directions

 Skills / Abilities 

• Experience in flooring/trim sales or building products sales preferred


• Experience in account management/development


• Commitment to excellent customer service


• Solid written and verbal communication skills


• Competency in Microsoft applications including Word, Excel, and Outlook


• Ability to work comfortably in a fast-paced environment


• Ability to learn new processes and positions to assist in other departments as needed


• Relationship building skills

Requirements

• HS Diploma or equivalent


• Reliable transportation


• Must be 18 years of age or older 


• Must be legally authorized to work within the US


• Prior sales experience is a plus

Compensation

• Employer paid life insurance and short disability.


• Paid training


• Competitive Health/Dental/Vision/Critical Illness


• 401(K) matching


• Paid Time Off (PTO)


• Paid Holidays 


• Flexible Spending account


• Referral bonus