Inside Sales Representative - HCM Solutions - Paychex

HCM Inside Sales Representatives (ISRs) are inside account and quota owners. ISRs are responsible for prospecting, owning the end-to-end sales cycle and closing business remotely from our HCM Inside Sales Hub. They engage with customers via phone, email, or other virtual channels, to effectively close deals and meet sales targets. This role exclusively sells HCM products in the Core Sales, Human Resource Service Sales, and Major Market Sales organizations. Various career paths exists, potential next roles: Inside Sales Manager, Field Sales Rep, PEO inside sales, etc.

• Accountable for the end-to-end sales cycle from prospecting, qualifying, demonstrating and closing business to achieve quota.
• Conduct outbound prospecting and qualify new clients and new referral sources utilizing cold calls, direct mail, email, video call, social media, seminars or demonstrations, or other marketing programs directed by Sales management, including following up on leads to qualify opportunities and generate pipeline.
• Present products and services of Paychex to final decision makers and end users within the prospect universe.
• Analyze the customer needs and interests, determine which products are appropriate and refer to appropriate party when necessary.
• Expedite the resolution of customer problems or complaints.
• Schedule appointments and visit potential and current referral sources to secure referrals to end users.
• Complete and submit accurate new business paperwork, expense reports and weekly activity reports by agreed upon dates set by Sales management.
• Use technology tools to accurately track activities and forecasts. Collect data to support underwriting process, close sales.
• Continually develop technical, competitive and sales skills knowledge to effectively represent the HCM sales organization. Have an operational command of the sales forecast, Paychex and HCM foundations.
• Project a positive image in representing Paychex to clients and the community.