Inside Sales Representative - Superior Essex

Who is Essex Brownell? We are a global distributor of magnet wire, connectivity cable, lead wire, motors, drives, electrical and electronic insulation, tapes, repair parts, as well as shop and test equipment. Over the course of our 90-year history we have built key supplier relationships across many industries to ensure the highest level of quality to help businesses through innovation, supply management, and services. Essex Brownell owns and operates distribution centers in 11 states, as well as Mexico and Canada, to ensure that no matter where you are we can help facilitate prompt delivery of products to go right into your manufacturing lines.

Essex Brownell is seeking a self-sufficient and customer focused Inside Sales Representative to join our Corporate Sales team in Fort Wayne, IN. The business hours of this role are from 8:00am - 5:00pm.

ESSENTIAL FUNCTIONS AND DUTIES:
The Inside Sales Rep. provides world class service to Essex Brownell Customers by providing one call resolution to customer issues, processing timely and accurate entry of orders, follow-up, and information on products and product alternatives. You will also work with customers to manage their accounts, up-sell to meet customer needs, meet Essex Brownell’s sales goals, and liaise with other departments to ensure 100% customer satisfaction.

· Initiate outbound calls for pre-qualified sales growth opportunities.
· Receives and processes complex customer orders and inquiries.
· Retrieves and processes PO's and RFQ's from EDI, customer portals, and websites.
· Offer one call resolution for any issues that may arise (stock check, tracking info, copper price)
· Provides quotes, pricing, availability, and schedule information within established guidelines.
· Suggests additional and/or alternative products as a solution to customer needs and to meet internal sales goals.
· Serves as a communication link between customer, Outside sales staff, and Customer Support Center to assure responsiveness to the customer.
· Develop and maintain customer quotations, records, and files.
· Utilize Salesforce.com to maintain current communications and to support sales targeting initiatives!
· Possesses product knowledge and a willingness to learn about the product lines.

EDUCATION or EXPERIENCE REQUIREMENT:
· Associate degree in business or related field
· 2-3 years of experience in industrial distribution sales or related field

PREFERRED SKILLS AND ABILITIES:
· Answering phones and or customer service experience
· Outstanding professional communication skills via telephone and email
· Able to be adaptable to new structure, process and procedures.
· Ability to demonstrate an analytic approach to solve problems.

WHAT WE ARE LOOKING FOR:
· Someone who is customer focused.
· Have a sense of urgency.
· High level of organizational skills
· Someone with an understanding of distribution.

Together, we are One ESSEX. APPLY TODAY!
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled