Inside Sales Representative: Food & Nutrition - IMCD NV

Inside Sales Representative: Food & Nutrition

Inside Sales Representative, Food

IMCD US currently has an opening for an Inside Sales Representative, Food. This role is based

in the Chicago area.

COMPANY BACKGROUND

IMCD US is a leading global distribution partner and formulator of specialty chemicals and

ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to

transform the distribution industry by continuously adding value to the supply chain through

expertise and innovation, is what still drives us today.

Today, we have operations in over 50 countries, where we successfully combine local

knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative

business partner and accelerator of solutions for suppliers and producers of consumer, industrial

and durable goods in diverse business sectors. Our commercial excellence and solid operations

structure facilitate healthy growth.

Successful candidates will be responsible to:

• Maintain and grow assigned sales territory by proactively selling to existing and new

customers, primarily by telephone.

• Meet or exceed sales key performance indicators (KPIs) including sales to budget, call

frequency, variance reporting and usage of SalesForce.com and Einstein (part of

SalesForce)

• Develop and maintain relationships with assigned customers.

• Qualify leads from a variety of sources and clearly articulate the IMCD value proposition

to new customers.

• Contact and setup new customers with existing business transitioned from Principals or

other distributors.

• Maintain a working knowledge of products and applications through regular attendance

of relevant IMCD Academy sessions and principal training.

• Actively seeks continuous improvement and self-development.

• Prioritize and manage time effectively to meet internal & external customer expectations

and deadlines.

• Effectively and creatively solves problems: assess the situation, have clear

understanding of request to help obtain and determine root cause and assign corrective

action.

Sales

• Contact customers by telephone and apply consultative selling techniques to sell new

products to new or existing customers.

• Address customer questions and inquiries such as product recommendations, providing

technical help and redirecting sample and literature requests to appropriate internal

contacts.

• Apply negotiation techniques to pricing discussions with customers to optimize

profitability.

• Monitor and react to sales variances to minimize lost business.

• Track activities in SalesForce working opportunities, follow-up reports and customer

summary reports. Maintain a robust pipeline of opportunities to ensure ongoing sales

growth.

• Collaborate with Regional Sales Manager to determine necessary strategic sales

approaches.

• Research potential new customers (using web searches, government industry

directories, trade shows, outside sales leads, etc)

• Cold-call prospects that are generated by external sources of lead (Principals) - only if

these accounts are not already assigned to a specific outside sales representative

• Maintain and expand the company's database of prospects.

• Overcome objections of prospective customers.

• Emphasize product/service features and benefits, quote prices, discuss credit terms, and

prepare sales order forms and call reports.

• Create and deliver qualified opportunities to Technical Account Managers where

appropriate.

• Attend periodic sales training where applicable.

• Appropriately communicate brand identity and corporate position.

• Infrequent travel may be required to attend sales meetings or trade shows / industry

events.

Administrative

• Take responsibility to ensure all requests are fulfilled with accuracy and efficiency within

defined timeframes.

• Prioritize, communicate, and effectively execute all RUSH requests from both internal &

external customers.

• Effectively respond to all requests by actively seeking, inquiring/asking appropriate

questions of both internal & external customers to obtain necessary information.

• Attend all pertinent training sessions, department meetings with active participation.

Skills:

• Ability to explain technical concepts and theories to non-technical audiences.

• High degree of resourcefulness, flexibility, and adaptability.

• Must be highly organized, flexible, and have the ability to multi-task and prioritize

• Effective communication skills with individuals at all levels of the organization, both

verbally and in writing.

• Strong customer service and troubleshooting skills.

• Technical proficiency in computer systems, including Teams, Outlook, Excel and

Salesforce

Required Qualifications:

• A Bachelor of Science degree is necessary for this role.

• Preference will be given to candidates with a Food Science background.

• Strong mathematical acumen

• Must be functionally competent on computer systems.

• 1-2 years of technical sales experience in the food industry preferred.

Desired Qualifications:

NA

Competencies:

• Business Acumen.

• Problem Solving/Analysis.

• Customer/Client Focus.

• Communication Proficiency.

• Teamwork Orientation.

Supervisory Responsibility:

This position has no supervisory responsibility.

Work Environment:

This job currently operates on a hybrid schedule rotating between in-office and remote work

environments. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work:

This is a full-time position, and the hours of work and days are Monday through Friday from 8

a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

Travel:

No travel is expected for this position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties, or responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice.

IMCD Offers

If you want to make a real difference and work for a growing and expertise-driven company, then

we'd love to hear from you. We're looking for people who are experts in their field, be it technical,

commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing

group of ambitious and like-minded professionals, where you'll have the freedom to make your

own mark. We are committed to delivering value and acting responsibly. As we grow, we keep

our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international

company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris,

Zurich, Los Angeles, So Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands

and our shares are traded on the Amsterdam Euronext market, where we are part of the large

cap AEX index.