Inside Sales Representative - Flow Control Group

Cincinnati, OH, USA Req #111

Friday, June 30, 2023

Company: Jflow

About Us:

JFlow Controls is headquartered in Cincinnati, Ohio, with an extensive representative network throughout the U.S. and abroad. We offer unique pattern designs with fully traceable raw materials, spectroscopic testing of casting, and numerically controlled machining. All valve components are inspected to international standards after assembly. The valves are fully tested to API598. The manufacturing process is committed to the ultimate in close tolerance production allowing to guarantee high quality, high cycle, and flexibility in materials to meet our customers' demands. The strength of our technically trained sales, engineering and service teams, the quality of our products, and our innovative solutions distinguish Advanced Control Products in the marketplace. Join our team!

Summary

Consistently increase customer satisfaction by exceeding their expectations. Work closely with the outside sales account managers with the goal of meeting company sales and revenue goals.

Responsibilities

• Answer all sales-related incoming calls and determine appropriate action
• Process quotes, orders, and delivery inquiries in an efficient and quick manner
• Provide prompt technical support to customers
• Work closely with outside sales account managers to assist with any needs, relating to customers, they may have
• Assist with monitoring inventory and physical inventory counts when needed
• Coordinate product literature, samples, and direct mailings
• Maintain and develop relationships with customers and prospects
• Properly record all relevant sales activity using the existing "customer relationship management system" (including calls, prospect pipeline, account notes, etc.)
• Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals
• Provide prompt, courteous, and professional responses to customer/prospect service-related issues
• Actively participate in sales meetings and training opportunities
• Partner with outside sales team members to ensure we are responding to new business opportunities and prioritizing growth of new accounts
• Develop in-depth product knowledge and stay current on all product changes

• Ability to quickly learn technical product information
• Exceptional customer service skills
• General understanding of sales concepts
• Ability to take initiative and provide results independently
• Ability to multi-task and problem solve
• Detail-oriented with superior organizational, oral, and written communication skills.
• Proficiency in Microsoft Office applications, especially Microsoft Word, Excel, and Outlook
• Proficiency with Salesforce (preferred)
• Developed working knowledge of MAS quoting and order entry system
• Proficiency in Microsoft Office applications
• Strong work ethic
• Superior problem solving skills
• Strong verbal and written communication skills
• Demonstrated ability to work quickly and neatly, while multi-tasking
• Professional appearance and decorum
• Ability to work well with people from various backgrounds

• Bachelor's degree in business, finance, accounting, economics or other business-related field

• Inside sales / customer service
• Sales and service of valves, valve automation, and instrumentation
• Managing a team
• Sales planning or forecasting

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No Agencies, Please!

Other details

• Pay Type Salary