Inside Sales Representative - Automation & Factory Solutions - Cleveland, OH - GOGcG

GCG Automation and Factory Solutions is looking for an Inside Sales Associate to join our commercial team. 

As our Inside Sales Associate, you’ll manage unassigned accounts, respond to inbound leads, and support marketing campaigns through proactive customer engagement. This role focuses on timely follow-up, quote management, and identifying opportunities to expand customer accounts, all to drive revenue growth. Ideal candidates will bring a background in customer support or coordination roles, showcasing strong organizational and communication skills. If you're eager to advance in sales, join a dynamic environment, and contribute to achieving key business goals, we want to hear from you.

This position offers a hybrid work arrangement.  When in office, you will work out of our facilities located at 6950 Middleburg Heights, OH 44130.  

What you’ll do

• Respond to quote requests and customer inquiries in a timely manner
• Research historical sales data and reach out to customers as needed
• Maintain accurate records in ERP and CRM (Salesforce) systems
• Assist with follow-ups on inbound leads from suppliers, websites, and campaigns
• Work with sales managers to pass on qualified opportunities
• Collaborate with Customer Service for SPA needs and quote support
• Perform other duties as assigned

What you’ll bring

• 2+ years in a business-to-business (B2B) sale role
• Strong communication skills, both verbal and written
• Friendly, proactive, and motivated to speak with customers
• Proficiency in MS Office, especially Outlook and Excel
• Basic analytical and decision-making skills
• Willingness to adapt to a dynamic environment
• Excellent problem solving and negotiation skills
• Experience in Industrial Automation or related industry preferred

What we offer

• Competitive hourly rate and eligibility for uncapped commissions
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
• PTO plan (19 days) with company paid holidays (7 days)
• 401K with employer contribution
• An employee-centric company that values and truly appreciates our most important asset: You!

About GCG

GCG Automation & Factory Solutions is dedicated to advancing the growth of light industry automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

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