Inside Sales Representative - AlphaGraphics - US371

AlphaGraphics of North Austin is hiring an Inside Sales Representative who enjoys helping clients with high quality event graphics, environmental graphics, vehicle graphics, sign and printing projects.  We are locally owned and operated and are part of a three center business.

This position is in charge of first impressions for our customers. The Inside Sales Representative needs to have a positive attitude and communication style.  This includes greeting our customers with a smile and working in a team environment. 

This successful person will enjoy working in a fast-paced environment where every day is unique. They are determined to give customers their very best and enjoy taking initiative to grow their sales. To be successful in this role, the position needs to handle tasks quickly, neatly, while managing multiple priorities.  The Inside Sales Representative focuses on quality and attention to details.

Responsibilities

• Must smile and have fun daily
• Directly handle inside sales projects by creating estimates, collecting payment and processing orders
• Document concise & accurate notes for all orders
• Reviews customers proofs for accuracy
• Keep customers informed on the progress of their jobs thru delivery
• Maintain sales logs and customer/prospect contact records
• Provide outstanding customer experience that exceeds customer expectations
• Be the first point of contact for incoming requests
• Work with customers to understand, consult and recommend additional value-added services
• Answer the phone, handle walk-in customers and online requests

• Follow up with customers/prospects on estimates not converted to invoices and inactive customers via phone, email, mail and CRM tool
• Calls prospects to identify appropriate contacts and drive leads
• Researches targeted prospects and creates contact lists including address and emails for future marketing and sales efforts
• Problem solve sign and print solutions for our customers

       Requirements

• Demonstrated strong phone, written and verbal communication skills
• Demonstrated customer service skills
• Proven sense of urgency
• Thrives in a fast paced, stressful environment
• Organized and great at time management
• Positive and supportive personality
• Fast learner and wants to learn
• Proven strong computer and typing skills
• 2 years of sign or printing sales experience preferred

Compensation

• Base
• Commission
• 401K matching
• Paid time off
• Holiday Pay
• Insurance

The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

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