Inside Sales Representative - Legrand, North America

At a Glance

Legrand has an exciting opportunity for an Inside Sales Representative to join the Data, Power & Control Division. Under the direction of the Inside Sales Manager, the Inside Sales Representative will provide assistance to assigned Sales Managers and customers to complete sales orders in an assigned territory. This position will be responsible for achieving sales, profitability, and growth objectives. The Inside Sales Representative represents the entire range of company products and services.

LOCATION: Hybrid Position, based in Anaheim, CA

Main Job Duties:

• Provide exceptional customer service to develop and maintain relationships with key partners/customers. Be proactive to provide information and respond to questions in a timely manner.
• Maintain accurate customer records and sales transactions in Salesforce CRM.
• Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates and inventory availability; expedite orders, follow through on quotes, and complete sales orders.
• Assist Sales Manager and customers to determine what products are the best solution for the customer project based on scope and budget.
• In conjunction with the Sales Manager, assist with high level account administration for customer and resellers requests. The Inside Sales Representative may assist in negotiating contracts with customers on terms and discounts when appropriate.
• Assist the Sales Manager with high level decision making to facilitate direct sales to large customers and/or resellers.
• Coordinate sales related activities with all members of the sales, marketing, operations and product support team.
• Complete required training and development objectives within the assigned time frame, stay up-to-date with new features and product launches.
• Have a basic understanding of DPC’s products and services, and is current on industry trends and practices in the datacenter market place.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to management for resolution.
• Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas.
• Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions.
• Perform other duties as assigned.

Education:

• Bachelor’s degree from four-year College or University with emphasis in Business, or related field preferred; or equivalent combination of education and experience.

Experience:

• A minimum of 2 years support sales or inside sales experience in information technology industry, data center industry experience preferred.

Skills/Knowledge/Abilities:

• Project management skills including planning, organizing, and coordinating tasks.
• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint), experience with Salesforce.com preferred.
• Effective oral and written communication skills with the ability to provide information across multiple groups in the Company including Finance, Engineering, Marketing, and Sales.
• Strong organizational and planning skills and the ability to work independently.
• Position will require limited travel; ideal candidate must be able to travel up to 4 times a year.

DESIRED COMPETENCIES

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Salary and Benefits:

LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity