Inside Sales Representative - Flow Control Group

Shepherd Controls, 203 S Jupiter Rd, Allen, Texas, United States of America Req #864

Tuesday, September 10, 2024

Company: Shepherd Controls

About Us:
For over 30 years, Shepherd Controls has been a leading company providing high-quality service, products, and solutions to our customers.

Summary: This role is to join our Customer Care Service team sharing the critical role of servicing our customers through the order entry, purchasing, expediting, and general service functions. The Associate 2 will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.

Duties and Responsibilities:

• Responsible for quoting within company guidelines and order entry, including the placement of vendor purchase orders if necessary.
• Focus on profitability and increasing sales to meet strategic objectives.
• Accepts ownership of each customer interaction from initial communication to shipment
• Reviews and monitors each order to ensure timely product delivery.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage large amounts of incoming emails and calls from customers and vendors.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Assist in managing inventory including pulling, counting, and organizing components for custom assemblies and production orders if needed
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Special projects as required.

• Bachelor's degree or equivalent work history
• Experience in a customer service setting
• Strong communication skills

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Other details

• Pay Type Hourly