Inside Sales Rep - McNaughton-McKay Electric Company of Ohio

McNaughton-McKay Electric Company
Customer Account Specialist - Inside Sales - Construction

The Customer Account Specialist is the primary internal McNaughton-McKay contact for external and internal customers, including the outside sales staff.  This position ensures the appropriate product is selected, ordered, and delivered to the customer based on the customers’ business needs.

In this role, you will:

• Manage customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication.
• Determine and communicate pricing (including discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested.
• Research and identify current vendors or other sources that carry non-stock product to fill Customer order.  Negotiates pricing and delivery directly with these suppliers.  Coordinates order placement with purchasing team. 
• Oversee large scale customer projects/orders ensuring product availability and timely delivery according to customer project timelines and goals. 
• Respond to Customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
• Analyze system generated reports to proactively track and/or expedite the status of open orders and quotes.
• Receive, analyze and process Customer non-conformances.  Initiates immediate containment actions to satisfy the Customer.
• Act as main point of contact between Customer and internal departments to ensure customer satisfaction.
• Identify opportunities to add-on or up-sell products to a customer that may benefit the customer, and suggest alternative products when a customer’s requested product is not available.
• Work closely with Operations, Finance, Materials Management and/or Outside Sales to ensure timely billing, adequate inventory levels and accurate delivery.
• Attend internal and external training on industry products and systems offered by our vendors.
• Support the quality initiatives set forth by the Region.

To be successful, you will have:

• High school diploma required, Bachelor's degree preferred. Additional experience will be considered in lieu of a bachelor’s degree or pattern of pursuing a degree.
• Knowledge of electrical distribution operations and/or similar product knowledge; two or more years of experience in operations, counter sales or in the electrical distribution industry preferred.
• Effective written and verbal communication skills.
• Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
• Basic computer skills with MS Office products required with thorough knowledge of the business system required.

This position reports directly to the Customer Account Supervisor and has no direct reports.

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities and requirements.