Inside Sales Rep at Cleveland Brothers

About SITECH

SITECH is a global distribution network for Trimble solutions, the most reliable and rugged construction technology systems available to the heavy civil construction contractor. Our dealership, SITECH Allegheny, provides local customer service and sales, covering Pennsylvania, Northern West Virginia & Western Maryland.

Job Summary

The inside Sale Rep / Rental Coordinator reports directly to the Sales Manager. This role is responsible for actively managing the parts & equipment showroom and handling all rental processes within the SITECH Technology Dealership. Candidates should expect to work with both the Sales & Service Departments as well as be customer facing.  The Inside Sales Rep / Rental Coordinator will be asked to sell parts & equipment over the counter, take in and hand out customer service pieces, and facilitate equipment rentals.

Primary Duties

• Accountable for assisting customers with equipment, parts & service needs
• Answer incoming Rental, Sales & Service-related calls; maintain call log
• Completion of Service Request Forms for incoming service work
• Creation & Completion of Rental Contacts
• Creation & Completion of Shipping/Receiving Docs
• Assist Salesman maximizing the utilization of rental inventory within the entire company.
• Assists with E-Commerce transactions.
• Processes parts & equipment invoices & returns
• Pull equipment, rentals & parts
• Maintains showroom
• Maintains strong customer relations and satisfaction; proactively and diligently works to ensure customer problems are resolved quickly
• Maintains close relationship with both the Sales & Service Departments
• Dedicated to improving results.

Characteristics / Skills

• Strong Sales aptitude – has successfully sold products and services
• Customer Service Skills
• Strong verbal and written communication skills
• Able to set priorities appropriate for short and long-term objectives
• Possesses integrity and good character
• Keeps up to date with market trends and new developments
• Strong motivational, innovative, and interpersonal skills
• Intermediate to advanced computer skills
• Working knowledge of MS office software & email
• Ability to learn new computer software
• Mechanical aptitude
• Ability to become certified in forklift operations
• Work overtime as required

Education/Experience

• Experienced in some of the following:
  • Sales
  • Rental Management
  • Inventory Management
  • Lead Tracking
  • Consultative Sales Process
  • Key Account Management
  • Customer Retention
• Knowledge of SITECH products, typically gained through experience with a dealership or a SITECH equipment manufacturer is highly desirable
• Experience in sales or service sales desirable.

Key Organizational Interfaces

• Works with key decision makers and end users of services.
• Works with internal SITECH staff including Sales and Service.

Requirements: Previous Sales / Service counter experience.  Ability to become certified in Forklift operations.  In possession of a current driver’s license.  Must be able to lift 50lbs.

Why Join the Cleveland Brothers Team:

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account, tuition reimbursement.
• Advancement: Start your career with a dynamic organization that wants to see you succeed! As you grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

If you are a recent college graduate and are interested in building your technical knowledge and experience, apply now to be a part of our success story! Upon successful completion of the training program each Management Trainee will have newly acquired knowledge, skills, and abilities and will be considered for an early career leadership role within the dealership territory.

About Us:  Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat^® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.