Inside Sales Professional - Reliable Parts

ABOUT RELIABLE PARTS

Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, to improve lives by enhancing choice for everyone, everywhere, is demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry. Reliable Parts is looking for top notch team members to join our thriving organization.

About the Position: The intent of Inside Sales is to establish and strengthen professional relationships with prospects, leads, and existing customers to maintain and grow sales using technology as well as traditional relationship-building techniques.

Task and Duties:

• Conduct inside sales activities, including prospecting (cold calls) & developing opportunities, converting opportunities into sales closings, taking orders, understanding & interpreting technical requirements, providing technical information as necessary, and developing accounts.
• Nurture existing customer relationships to increase market share.
• Maintain cooperative relationships with other departments in the company as needed to ensure efficient, expedient sales processing to achieve customer satisfaction and to meet monthly sales goals
• Serve as a liaison between customers and branch staff to effectively solve problems and enhance customer satisfaction
• Complete orders by transferring orders to fulfillment, communicating expected delivery date(s), and explaining stock-outs.
• Sell in both 1:1 and 1: many situations
• Identify challenges that clients and prospects experience and develop action plans to address them
• Communicate with decision makers (typically Director level+)
• Collaborate with the sales team to update/enhance email templates, excel reports and sequences
• Update the CRM database with all sales activities
• Provide a high degree of major account management and control
• In-depth knowledge of the company's products and/or services
• Make 30 daily customer calls, plus additional follow-up calls
• Each Monday, support the Call Center by answering inbound customer service calls, taking orders, answering questions, and resolving customer issues.
• Foster a world-class customer service culture by building customer trust and taking ownership of all customer issues
• Assist sales management in conveying customer needs to district managers and technical support staff
• Update job knowledge by studying new product descriptions and participating in training opportunities
• Utilize apartment management software for processing of invoices and bid opportunities.
• Review vendor agreements as well as other apartment management contracts
• Provide daily reports for select customers
• Other duties as assigned by management

Education and Experience:

• Minimum high school diploma or GED
• 5 years of customer service experience meeting sales goals or 2 years in an outbound call center or a related sales position preferred
• Effective customer relation skills
• Excellent listener who demonstrates emotional intelligence with customers and peers
• Team oriented, yet able to work well independently
• Driven, energetic, and results-oriented, with a strong work ethic
• Skilled in negotiating, closing, and prospecting
• Organized and deadline-focused
• Professional appearance and demeanor
• General computer proficiency, including data entry, as well as the Microsoft Office suite of applications and CRM software such as ZOHO
• Entrepreneurial drive-you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities, under minimum supervision
• Comfortable working in a competitive, results-driven environment
• Industry-specific knowledge
• Excellent written and verbal communication skills
• Bilingual a plus
• Ability to pass drug test

Benefits:

This position earns a competitive wage. We provide great benefits, including medical, dental, vision, 401K, holidays, paid time off (PTO), employee discounts, life insurance, and disability. If this sounds like the right opportunity for you, apply today!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have regular, consistent, and predictable attendance
• Ability to utilize office equipment/computers
• Remain in stationary position, often standing or sitting for prolonged periods
• Communicate with others to exchange information
• Desire to work collaboratively in a team environment
• Regularly use hands and fingers to handle, control or feel objects tools or controls
• Regularly repeat the same movements when entering data