Inside Sales Manager - CECO Environmental

CECO is a leading, environmentally focused diversified industrial company, delivering innovative solutions that protect people, the environment, and industrial equipment worldwide. With more than 150 years of history and deep application expertise, CECO serves a broad range of industries, including air, water, and energy transition markets. Our legacy began in 1869 with the founding of the Dean Brothers Pump Company, addressing high-temperature pumping challenges. A century later, Claremont Engineering was established, evolving into CECO Environmental. Today, CECO proudly encompasses over 20 trusted brands, each committed to providing solutions that safeguard people, the environment, and industrial operations.

As part of the CECO Environmental family of brands, Kirk & Blum plays a critical role in delivering specialized air solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

The Inside Sales Manager is responsible for overseeing a team of inside sales representatives who sell products or services by developing sales strategies, setting sales targets, monitoring performance metrics, coaching and training, and ensuring they meet or exceed revenue goals while maintaining strong customer relationships; they typically collaborate with other departments like engineering, and production to optimize the sales process and customer experience.

Your Responsibilities Will Be:

• Train inside sales representatives; supervise team of employees in accordance with company policies and procedures. Conduct performance evaluations/employee development plans and salary reviews to recommend compensation levels for personnel. Resolve interpersonal issues within department, escalating if required.

• Adjust staffing needs for the inside sales team to meet desired service levels. Monitor department expense and manpower budgets.

• Provide ongoing coaching and mentorship to improve sales skills and performance.

• Set individual and team sales targets and quotas.

• Monitor sales performance through key metrics and identify areas for improvement.

• Foster a positive and high-performing sales culture.

• Develop and implement strategic sales plans to achieve revenue goals.

• Analyze market trends and competitor activity to identify new business opportunities.

• Manage sales pipelines and ensure effective lead qualification and follow-up.

• Oversee the sales process, including lead generation, presentations, and closing deals.

• Monitor and verify that all customer contact (orders, quotes, credits, etc.) are handled in a timely, professional manner and to the satisfaction of management and customers.

• Coordinate department activities and projects to meet project timelines and schedule/lead department staff meetings and functions.

• Establish and execute product, policy, and computer training. Monitor employee productivity and motivate team to reach goals. Monitor/report sales metrics to senior management (identify opportunities/concerns).

• Apply experience and judgment in the interpretation and application of direction of senior management and provide management communications to the sales department.

• Responsible for making sure the Outside Sales team is successfully supported by the Inside Sales team.

• Maintain basic customer information through contact with the Sales Managers, providing the means for sharing this information with Customer Service, Quotes, Planning, Engineering, and Production.

• Track and analyze sales data to identify trends and patterns.

• Prepare regular sales reports and forecasts to present to management.

• Utilize CRM tools to manage customer information and sales activities.

• Collaborate with customer service to ensure customer satisfaction.

Required Qualifications:

• Bachelor’s degree in business administration, sales, or a related field.

• 5+ years of experience in a customer service and/or sales role.

• 2+ years of experience managing or supervising a customer service or equivalent function.

• Proven track record of successfully managing an inside sales team and delivering sales growth results.

• Strong communication and interpersonal skills, with the ability to build rapport and effectively influence customers, team members, and other stakeholders.

• Ability to work in a fast-paced, dynamic environment with a sense of urgency, meeting (and exceeding) sales targets and deadlines.

• Strong analytical skills, with the ability to use data to develop insights and improve performance.

• Demonstrated ability to coach, mentor and train team members to improve sales performance and meet targets.

• Knowledge of sales methodologies and CRM tools (e.g. Salesforce) is an asset.

• Strong leadership and coaching abilities.

• Understanding of sales methodologies and best practices.

• Ability to adapt to changing market conditions and customer needs.

• Ability to multi-task.

• Strong computer literacy; experience with Word, Excel, etc.

• Strong written and oral communication skills.

• Demonstrated exceptional people skills.

• Communicate effectively with sales team members, senior management, and other stakeholders.

• Attend and contribute to the planning and execution of customer events, sales meetings, and national trade shows and conferences as requested.

• Strong ability to handle complaints and unpleasant customers.

Preferred Qualifications:

•  Experience in Industrial Air Handling or Dust Collection.

Travel Requirements (Requirement):

• Minimal amount of travel. Less than 10%

ADA Requirements:  

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.  

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods. 

• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.  Visits to our manufacturing facility and suppliers’ facilities is required to monitor active projects and address design issues. 

• Compliance with company attendance standards.  

We Offer: 
We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.  

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.  
 
ABOUT US 
CECO’s Commitment to Our People 

At CECO, our people are at the center of everything we do. Whether you’re a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with CECO. 
 
ABOUT CECO 
CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets. 

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us. 
 
Equal Opportunity Employer 
CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. 
 
Accessibility Assistance or Accommodation 
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hr@OneCeco.com.