Inside Sales Manager - WITTENSTEIN

The Inside Sales Manager will oversee all aspects of day-to-day Customer Center, business development support, and post-sales service operations. Primary responsibilities of this position center on the achievement of process/customer service excellence, the establishment of a customer centric culture with emphasis on accuracy, speed and dedication, as well as providing the team with direction on performance drivers to achieve the set goals. Cross-departmental process improvements to reach response time and accuracy goals are required. This position will provide a key role in the upcoming implementation of SAP into the local system landscape and other strategic items. This position collaborates directly with senior leadership on the development of strategies to maximize productivity and reports to the Director of Sales, North America.