Inside Sales/Customer Service Representative - EverStaff
Valley City, OH 44280
About the Job
We are looking for an Inside Sales Representative for our client in Valley City! You will be the primary point of contact for our customers, handling inquiries, providing product information, and driving sales through exceptional service.
Responsibilities:
- Act as the first point of contact for customer inquiries via phone, email, and other communication channels.
- Assist customers in product selection, provide pricing information, and process orders efficiently and accurately.
- Develop and maintain strong relationships with existing and potential customers to understand their needs and recommend appropriate solutions.
- Demonstrate a comprehensive understanding of our product line, features, and benefits to effectively address customer queries.
- Coordinate with various departments to ensure timely delivery of orders and resolve any issues that may arise.
- Proactively reach out to existing and potential customers to identify sales opportunities and promote new products or services.
- Maintain accurate records of customer interactions, transactions, and sales activities using CRM software.
- Collaborate with the sales, marketing, and production teams to optimize customer satisfaction and drive sales goals.
Qualifications:
- Proven experience in inside sales, customer service, or a related field within the manufacturing industry is preferred.
- Excellent verbal and written communication skills to effectively interact with customers and internal teams.
- Familiarity with manufacturing processes, products, and industry terminology is advantageous.
- Strong dedication to delivering exceptional customer service and resolving issues promptly.
- Ability to manage multiple tasks, prioritize work effectively, and meet deadlines in a fast-paced environment.
- Experience with CRM software, MS Office Suite, and other sales/customer service tools is beneficial.
- Willingness to learn about new products and adapt to evolving customer needs and industry trends.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
Source : EverStaff