Inside Sales/Customer Service Representative - Freedom Pest Control

Inside Sales/Customer Service Representative

About us

Freedom Pest Control, established in July 1993 and based in Merrimac, MA, is a leading company in the pest management industry, known for its commitment to quality service and environmental care. Our company culture is founded on the principle of "Elevating the Collective Ego." We are dedicated to fostering a supportive environment where teamwork, mutual support, and empowerment are paramount. By encouraging every team member to take ownership of their work, we strive to achieve exceptional outcomes and positively influence the world around us. Our specialized divisions, like Mosquito Busters, and tailored membership programs, such as the Mouse membership, reflect our innovative approach to pest control and customer service.

Freedom Pest Control, a leader in the pest management industry since 1993, is seeking an Inside Sales/Customer Service Specialist who values a harmonious work-life balance, enticing commission opportunities, and comprehensive benefits. We champion internal growth and professional development, offering a nurturing environment that fosters long-term career advancement.

Role Overview:

In this role, you will be essential in maintaining high customer satisfaction and driving sales. You will manage customer inquiries, provide tailored solutions, and use our sophisticated systems to boost both service quality and sales outcomes.

Key Responsibilities:

• Address customer inquiries, offering personalized solutions and advocacy.
• Build and maintain effective customer relationships through strategic communication and follow-up.
• Enhance sales performance through adept lead management using our advanced software tools.

What We Offer:

• A competitive salary with attractive commission opportunities to reflect your sales achievements.
• A hybrid work model designed to optimize your work-life balance.
• Comprehensive training and continuous professional development.
• Extensive health benefits, plus optional dental, accident, disability, and more.
• A 401K plan with a match of 100% on the first 3% contributed.
• Increasing vacation time: 5 days in the first year, 10 days the second year, and 3 weeks at five years, along with approximately 10 paid holidays annually.

Who We Are Looking For:

• Digital customer engagement and sales enthusiasts.
• Tech-savvy individuals keen on learning and utilizing new software.
• Exceptional communicators with robust customer relationship skills.
• Clean background check is mandatory.
• Prior experience with PestPac software is advantageous but not essential.

As a QualityPro accredited and drug-free workplace, Freedom Pest Control is committed to creating an environment where employees can thrive professionally while enjoying a balanced life. Apply now to join our team, where your dedication is appreciated and your career prospects are bright.