Inside Sales/Customer Service Representative - SURESTAFF

SureStaff is partnering with a client who is seeking an Inside Sales/Customer Service Representative located in Bloomingdale, IL. The Inside Sales/Customer Service Representative is responsible for performing functions to provide customer service to promote goodwill and improve sales activities. This is an exciting opportunity to grow with a well-established manufacturer. What They Offer:This position pays a salary of $50, 000 plus a year-end bonusDaily schedule of  Monday-Friday with flexible start time, 8-hour workdaysFull Benefits Package:

• 2 weeks paid vacation, 5 sick days, 9 paid holidays, plus Birthday holiday 
• Medical, Dental and Vision
• Life insurance, Short Term Disability Insurance, Bereavement Leave
• 401k plus matching
• Casual/Jeans Dress Environment

 Inside Sales/Customer Service Representative Responsibilities:

• Provide sales and customer service support by managing daily customer/prospect calls/e-mails, price quoting, processing orders, modify existing orders or cancel orders in accordance with standard procedures, order status, expediting deliveries/tracking deliveries, providing minor technical (drawings) support and resolving complaints or problems.
• Able to handle disruptions to daily schedule, fast-paced environment, high volume of customer activity.
• Coordinate with plant personnel - visit plant area to check order status and quality issues.
• Receive product inquiries.   Provide routine pricing based on a price structure. Prepare and deliver routine quotes.   Refer engineered (complex make-to-order) projects to manager for quoting.  
• Trained to exercise judgment within pricing guidelines.   
• Assign returned goods authorizations for all products returned, triggering the QC/NCR processes. 
• Fulfill, track, and follow-up on sample requests by prospects and customers.
• Maintain and update records of phone/e-mail communications, sales activities, quotations, customer profiling, etc., in the ERP and CRM systems.
• Interpret customer requirements from written or verbal inquires.
• Keep up-to-date on new products and manufacturing/administrative processes.
• Complete all paperwork and maintain all files associated with position. 
• Participate in performance improvement measures and tasks. Recommend improvements.  
• Determine possible changes to standard products and services to meet customer requirements. 
• Arrange for consultations with customers when necessary. Follow-up for product sales.
• Maintain satisfactory attendance.
• Perform other tasks as assigned by manager.

 Inside Sales/Customer Service Representative Qualifications:

• High school or college graduate with 2 - 3 years of experience as an inside sales and customer service representative in the manufacturing industry. 
• Basic math skills including addition, subtraction, multiplication, division, fractions and conversions.
• Ability to read and interpret technical/engineered drawings. 
• Experience with Windows, MS Office, CRM tools and an MRP/ERP system. Ability to train and certify within these applications. 
• Possess excellent written and verbal communication skills.
• Superior organizational and time management skills with strong attention to detail. 
• Ability to interact with customers, post-finishing vendors and employees in a calm professional manner.

 Physical Requirements:

• Stamina to work all assigned hours. 
• Sitting, standing, walking, bending and twisting frequently during the workday.
• Ability to move and handle 25 pounds items occasionally during the workday.
• Exposed to manufacturing environment; dust, noise and heat

SURESTAFF is an equal opportunity employer (EOE).? SURESTAFF recruits, hires, trains, pays, promotes, and affords other benefits and terms or conditions of employment to qualified individuals without regard to race, color, religion, national origin, sex, sexual orientation, age, mental or physical disability, veteran status, or any other basis protected by applicable law.