Inside Sales/CSR - Johnstone Supply, The Balsan Group

Lowell, MA 01852

About the Job

Johnstone Supply is looking for a driven individual to join our counter team—a high-energy, attention-to-detail candidate who can engage with customers with the highest level of customer service.

RESPONSIBILITIES
The responsibilities of the Counter Sales Associate include, but are not limited to:

Customer Service

Greet customers and assist them in locating the products they need
Answer questions about HVAC products, prices, availability, and usage
Handle customer inquiries and concerns in a professional and timely manner
Provide recommendations and guidance to customers based on their specific requirements
Provide accurate information regarding the availability of in-stock items

Sales Support

Process sales transactions accurately using the POS system
Generate new and repeat sales by providing product and technical information promptly
Calculate and quote process, discounts, and applicable taxes
Upsell additional products or services to customers
Follow up on sales leads and inquiries to generate additional business

Technical Assistance

Assist customers with technical questions or issues related to HVAC products
Refer complex technical inquiries to TSA

Administrative Tasks

Maintain accurate records of sales transactions, customer interactions, and inventory movements
Assist with general administrative duties such as filing, data entry, and phone/email correspondence

Inventory Management

Monitor stock levels and communicate replenishment needs to management
Assist in stocking shelves and organizing inventory

BENEFITS

Competitive pay
Competitive medical, dental, vision, and prescription insurance coverage
Bonus
Earn PTO hours immediately
Paid holidays
Opportunities for development
401K with a company match

QUALIFICATIONS

Required

A high school diploma or equivalent is required
Strong communication and interpersonal skills
Attention to detail and ability to multitask in a fast-paced environment
Proficiency with computers and different software programs
Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds

Preferred

2 years of experience in customer service or sales

Desired

HVAC industry experience

Johnstone Supply -The Balsan Group
Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing.

We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training. business advice and support, warehouse design and management services, and much more!
Core Values

Hungry
Humble
Smart

Source : Johnstone Supply, The Balsan Group