Inside Sales Coordinator - ITT Inc. - English US

About ITT::

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary:

The Inside Sales Coordinator is responsible for the coordination of clerical functions for the sales support. Working independently with minimal supervision, performs relatively complex administrative duties including creating and preparing routine materials and proofreading, verifying and editing all materials for accuracy and clarity.  Answers customer inquiries and acts as liaison between customer and sales staff. 

Essential Responsibilities:

• Communicates with regular or prospective customers in person, via telephone, and e-mail.
• Sales-specific responsibilities: prepares reports by collecting, analyzing and summarizing information. Updates sales reports, weekly and monthly.
• Organizes work load to comply with deadlines and prioritizes, works independently to complete routine department or unit functions and prepare routine correspondence, reports, forms, and the like for review by supervisor.
• Consults with customers, suppliers or other individuals to discuss and to resolve issues for domestic and international quotations.
• Initiates & evaluates part change notices and secures customer approvals as appropriate. Initiates & evaluates sample requests and follows through to customer delivery.
• Assists in quotation process from receipt of RFQ to quotation to customer including price determination. Responsible for quote follow-up and win/loss reporting. Provide historical pricing information for same customer or similar materials.  Assist in channel management.
• Assists with annual sales forecast for assigned accounts
• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (ISO9001).
• Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
• Ensure customer requirements and quality standards are met including but not limited to setting quality objectives, corrective and preventive actions, capacity analysis, logistics information, customer scorecards and portals and maintaining excellent customer relationships and focus.
• Additional duties and responsibilities as assigned. (Also included but not limited to processing annual price reviews and if necessary subsequent price increases) 

Position Requirements:

• Position requires a high school diploma and one year of administrative course work or training in office administration; two (2) years of college or business school preferred.
• Five or more years’ experience in sales office environment interacting with various levels of management and customers.
• Direct work experience with an industrial pump component supplier or OEM is preferred.
• Proficiency in all applicable computer software programs (MS Office: Word, PowerPoint, & Excel), and applications; ERP / SAP experience preferred.
• Excellent written and oral communication skills and interpersonal skills; must be detailed-oriented with strong organizational skills.
• Must be able to work well with others in a team-oriented environment.
• Analytical ability sufficient to handle most complex administrative functions. Considerable ability to decide on and carry out appropriate course of action in office situations; to compose correspondence; to keep records and prepare reports, and to receive a minimum of detailed supervision and guidance. 
• Proficiency with numbers, dollars, and units of measure
• 10% travel as needed

Equal Pay Act Statement:We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.Equal Pay Act Range:$50,300-$74,900