Inside Sales Coordinator - Focus

Title: Inside Sales Coordinator

Mission: The Inside Sales Coordinator is responsible for ensuring that customers are supported in a professional and efficient manner and in accordance with company's sales processes and practices. This position requires a proactive, motivated, knowledgeable and detail oriented individual who is able to act as liaison between the Business Development Managers, customers and co-workers.

Responsibilities/Activities:

• Process customer requests for quotations requiring standard product in the system within 24-48 hours
• Prepare sample requests adhering to sample procedure based on availability or standard sample lead times.
• Provide knowledgeable responses to customer inquiries and communications in a timely manner, usually within 24 hours.
• Direct interaction daily with both internal and external customers, along with various manufacturing sites and BDM's.
• Review customer blanket purchase orders when issued for accuracy, adhering to the Contract Review process. (When
• Necessary)
• Direct account support for the business development managers when necessary.
• Work closely with business development managers to process requests for quotations for nonstandard products in the system according to the written procedure.
• Perform detailed account analysis for the business development managers when necessary.
• Support business development managers with special projects, trade shows, samples, literature, presentations and tech shows as necessary.
• Create and maintain customer files.
• Backup and/or assist order entry Team as required.
• Assist in training new personnel as required.
• Travel may be required occasionally to visit customers, attend trade shows, visit manufacturing sites, attend company events, etc.

Requirements:

• Strong organizational skills, both verbal and written to present facts and information to business development managers, management and customers.
• Ability to multitask and prioritize workload while working with multiple accounts / business development managers.
• Proven ability to problem solve, reason and think critically.
• Self-starter, ability to take initiative and work independently within the parameters of the duties required.
• Proficient in developing strong working relationship with assigned customers in order to act as direct account support in the absence of the business development manager
• Strong mathematical proficiency (detailed margin analysis, unit conversion-weight, length, currency).
• Detect program trends, increased requests for major and new programs to assist business development manager with decision making and analysis.
• Exceptional communication skills, written and oral.
• Customer focused, both internal and external.
• Develop Strong Relationships with internal departments and manufacturing sites.
• Excellent organizational skills with regards to electronic and physical data storage to maintain data and documentation.

Soft Skills:

• Responsibility & Accountability
• Continuous Improvement
• Sharing
• Agility and/or Adaptability
• Proactive
• Preferences:
• Business College degree (preferred)
• Minimum of 3-5 years' experience in Industrial inside sales and/or sales support function (preferred)
• Industrial /Distribution experience is also beneficial.
• Experience and/or exposure to reading blueprints and specifications.
• Knowledge of corrugated plastic tubing, Textile Sleeving, Automation Protection, and Cable Glands (preferred).
• Intermediate knowledge of Google & Microsoft Office tools
• Experience with custom software applications.

Work Environment:

• Office Environment -- Sitting is required approximately 80% of the time, standing/walking is required approximately 20% of the time
• Required to report onsite daily (Monday - Friday) and work from 8:00 AM - 5:00 PM with 1 hour lunch