Inside Sales Coordinator - Southworth International Group

Southworth International Group, Inc., located in Falmouth, ME, has an immediate opening for an Inside Sales Coordinator.

Southworth is the world’s largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for worker injuries. Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and easier.

We realize that our success is a direct result of the efforts of our talented and dedicated employees. To ensure continued success we take extra care to make sure that careers at Southworth are financially, intellectually, emotionally, and socially rewarding for all. We offer a generous time off policy, 401k match, affordable health and vision coverage, tuition reimbursement, development plans for career growth, and a fun engaged workforce!

Overview

The Inside Sales Coordinator is an entry level position. Spending 50% or more time on the phone or in email, the Inside Sales Coordinator partners with one or more Regional Sales Manager(s) in assigned territory(ies) to provide direct sales support to dealers and distributors. The position is based at Southworth International Group, Inc. (SIGI) headquarters in Falmouth, Maine with a focus on the Southworth product portfolio primarily for the material handling industry.

Duties and responsibilities

• Able to work closely with Regional Sales Manager(s) to achieve or exceed sales goals.
• Receive incoming inquiries from end users and distributors to

• Promote our products and guide customer to proper piece of equipment for their application.
• Direct end users to local distributors for pricing and follow-up.
• Prepare quotes for distributors.

• Interface with Regional Sales Managers, Distributors and End users (clients) to gather information on business goals to help identify the correct product to support their need.
• Partner with Engineering, Estimating, Sales Administration to Manufacturing and Product Support groups to quote special custom units to assure best product solution that meets the expectations of the end user.

• Work with Sales Admin team to ensure accurate quote documentation is provided as orders are received.
• Manage any changes or status requests that may occur after distributor has placed their order.
• Work within the CRM system (Salesforce) to maintain customer contact information as well as manage new leads and opportunities.
• Qualify incoming inquiries from new sales channel opportunities with Regional Sales Managers to expand sales base.
• Coordinate with Sales appointed Manufacturing Liaison to assure customer request for lead times will be met. Communicate with customers about any shipment delays.
• Promote new products and sales promotions as they arise.
• Work with Regional Managers to follow up on all outstanding quotes and qualify status with distributor salespeople.
• Continually promote Southworth to distributors and work to strengthen bonds, ensure product knowledge, and keep Southworth “top of mind” for product needs.
• See the product sale through from initial call to shipment, ensuring customer is informed of timelines and any change sign offs as needed.
• Perform other duties and complete other projects as may be requested or assigned.

Qualifications – Skills and Experience

• 1+ years of experience in industrial product sales/ material handling sales.
• Strong focus on customer service.
• Excellent verbal and written communication skills.
• Ability to prioritize and organize a continually changing workload in a fast-paced environment.
• Computer literate with proficiency in Microsoft 365 office applications, including Teams, and CRM (Salesforce.com) and CPQ related software.
• Works well individually and in a team environment.
• Strong attention to detail required.
• Self-directed.
• Some mechanical aptitude preferred.

Qualifications- Key Competencies

• Minimum of an Associate’s Degree, preferably in Business
• 1+ yrs of experience in industrial product sales/ material handling sales.
• Must be able to demonstrate expertise and competency in the field.
• Strong communication, attention to detail and problem-solving skills are essential for success in this role.

Required Capabilities

• 8+ hours per day sitting/standing at desk/computer; walk occasionally throughout workday.
• Lift, lower, and maneuver up to 10 pounds occasionally.
• Manual dexterity and repetitive motions are required throughout workday.
• Estimates travel is 10-20%.

The purpose of this job specification is to outline the general responsibilities and qualifications for the HR Generalist, Americas. This is not an exhaustive list, and other responsibilities may be assigned as needed.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

SIGI does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of SIGI.