Inside Sales Coordinator - Carter Lumber

A Carter Lumber Inside Sales Coordinator is responsible for providing support to our inside sales program and professional customer service to contractors and do-it-yourselfers. This is accomplished by acting as point of contact for inside sales representatives and supplying advice, assisting customers make purchase decisions, efficiently processing sales transactions and ensuring the customer has everything needed to complete a project. Handling sales transactions, inventory control and communication are all components of this position.  A strong belief in the mission and goals of the company are necessary to this position.

Requirements to be Considered for the Position:

• Previous experience in a sales/customer service environment
• Friendly, outgoing personality
• Ability to effectively communicate with others
• Familiarity with building materials is helpful
• Ability to participate effectively as a team member
• Ability to work a flexible schedule, including weekends and holidays

Responsibilities of the Position:

Sales Support:

• Assists in building and maintaining relationships with contractor customers and do-it-yourselfers by providing superior customer service
• Act as a point of contact for inside sales representatives by supplying advice and information on products, estimate, and delivery scheduling.
• Ensures all lines of communication are tied together.
• Assist the inside sales program to ensure that sales and profit goals are met.

Sales & Relationship Building:

• Builds and maintains relationships with customers by supplying advice and information, producing timely estimates for packages and projects and following up on sales calls.
• Provides superior customer service while ensuring sales and profit goals are met.
• Follows up on online customer quotes from the Quote Management System and logs updates in the system.
• Supports the outside sales program and contractor customers as directed.

Store Operations:

• Assists in inventory control by conducting cycle counts, resolving overages and shortages and orders and receives in merchandise.
• Ensures all company policies and procedures are followed including sales, inventory and safety.
• Assists in the yard as needed and other duties as assigned

Knowledge & Training:

• Identifies personal growth needs and learning opportunities.
• Completes required orientation and safety training.
• Commits to continued learning on products, packages, procedures and more.

Benefits Provided (full-time employees):

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Employer-matching 401(k) Plan