Inside Sales Coordinator - JTEKT MACHINERY AMERICAS CORPORATION

The Inside Sales Coordinator supports sales by sourcing via email, cold calling, and lead follow-up calls. Additionally, they act as a liaison between the Outside Sales Staff and internal departments to ensure efficient and timely communication with customers.

Essential Duties and Responsibilities:

The below list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

• Maintain accounts and prospects by using a CRM database.
• Serving existing customers, prospecting new clients, and managing inbound contacts via phone and email. Lead distribution and follow-up with to Outside Sales Staff, with Reporting on lead conversion tracking.
• Facilitate communication between Outside Sales Staff, Engineering, Accounting, Contracts, and Purchasing departments, and vendors to ensure prompt customer quotation and order fulfillment.
• Develop and maintain relationships with contacts within external client companies.
• Coordinate problem resolution, analyze technical documents, and recommend solutions from the full product line.
• Represent the company brand at special events and/or trade show settings.
• Assist Outside Sales Staff & Distribution Network with customization/tailoring of customer-facing presentations or facilitate other marketing requests.
• Communication of billing and contract milestones on new orders to assist customers in preparing for their order shipment.
• Generate periodic Territory & Product Market Analysis reports from existing company and industry data.
• Execute administrative tasks and/or tasks related to special events (JTEKT Technology Days, IMTS, etc.) on an as needed basis. 
• Travel Requirements: 5-10% Travel Expectation to support Trade Shows, Distribution Network Open Houses, or similar.
• Performs other related duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• Baccalaureate degree or post-secondary certificate in Marketing, Business, Technical Sales, or other applicable discipline is highly desired
• 1+ year(s) of experience with advanced customer service concepts and how they apply to selling
• 1+ year(s) of experience with productive selling strategy and how it applies to business-level situations in a technical setting
• Intermediate experience with Microsoft Office products (Word, PowerPoint, Excel, etc.)

Preferred Qualifications:

• Familiarity with Salesforce CRM a plus