Inside Sales Call Center Manager - Renewal by Andersen – The Birner Group

At Renewal by Andersen, a subsidiary of Andersen Corporation, we’ve been transforming the window and door industry for over 120 years. Our commitment to quality, innovation, and craftsmanship ensures that homeowners receive an exceptional window and door replacement experience. With a presence in over 100 U.S. markets, we proudly hold the title of the largest replacement window company in the country.

Why Join Us? Imagine being part of a team that’s not just about work, but about creating a lasting impact. At Renewal by Andersen, you’ll find a supportive culture that values balance, innovation, and personal growth. We believe in celebrating successes and fostering a collaborative environment where your ideas matter.

Your Role: As an Inside Sales Center Manager, you’ll be at the heart of our mission to deliver outstanding service to our prospective clients. You’ll lead a dynamic team, driving performance and ensuring every interaction reflects our commitment to excellence.

Key Responsibilities:

• Lead Generation Coaching: Inspire and guide agents to set high-quality leads using our proven methodology.
• Continuous Improvement: Empower your team to improve daily, consistently meeting and exceeding production metrics.
• Methodology Implementation: Showcase your expertise by handling inbound calls and adhering to our methodology.
• Motivation and Recognition: Energize your team with encouragement and recognition for top performers.
• Performance Meetings: Start each shift with a brief, impactful session to celebrate successes and address areas for improvement.
• Reporting and Tracking: Keep performance reporting up to date, tracking hours and bonuses.
• Collaboration: Work closely with internal and external partners to ensure effective communication.
• Problem Resolution: Take ownership of resolving issues and ensuring customer satisfaction within your team.
• Follow-Up: Respond promptly to voicemails and inquiries, ensuring no question goes unanswered.

What You Bring:

• Inside Sales and Call Center Experience: A proven track record in both areas.
• Team Management: Experience leading performance-based teams to success.
• Goal Achievement: A history of meeting performance targets and developing top performers.
• Tech Savvy: Comfortable with computers and keyboards.
• Multitasking Skills: Ability to handle talking and typing simultaneously with ease.

Perks & Benefits:

• Health Coverage: Comprehensive Medical/Dental/Vision/Life Insurance
• Financial Wellness: Contributions to Health Savings Account and a 401K plan with a yearly bonus
• Work-Life Balance: Paid holidays, PTO, and a culture that values balance
• Employee Discounts: Special product pricing for employees
• Collaborative Environment: A supportive and efficient work environment where your ideas are valued

Join Us: If you’re ready to be part of a team that values your contributions and supports your growth, apply today and help us continue to set the standard in the window and door industry.