Inside Sales Associate (Haverhill, Boston) - Vitalograph

In September 2024, Morgan Scientific Incorporated (MSI) joined the Vitalograph group of companies as a wholly owned subsidiary. Vitalograph - a global leader in respiratory diagnostics - has had a long and enduring relationship with Morgan Scientific. For both companies, the decision is a natural progression as the combined expertise allows the enlarged organisation to focus on delivering the best possible diagnostic solutions that can enable a better understanding of lung health.

The acquisition of Morgan Scientific is a key milestone in Vitalograph's plan to develop its respiratory diagnostics business globally, furthering its goal of providing comprehensive testing solutions that enable the best possible respiratory healthcare. Vitalograph is implementing an ambitious growth strategy and is on track to treble its respiratory diagnostics business in the four years leading to 2026.

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Flexible work arrangements may be available, including remote work; occasional in-office meetings may be required.

Job Summary:

As an Inside Sales Associate, you will play a vital role in driving revenue growth by managing inbound and outbound sales activities for our respiratory diagnostic solutions. Your primary responsibility will be to engage with healthcare providers, understand their needs, and provide solutions that enhance patient care. This position requires strong communication skills, a customer-focused approach, and the ability to work collaboratively with the sales team to achieve sales targets.

Key Responsibilities:

• Customer Engagement: Respond to incoming inquiries from potential and existing customers, providing information about our products and services, and addressing any questions or concerns.
• Lead Generation: Proactively identify and qualify new sales leads through various channels, including cold calling, email campaigns, and networking.
• Sales Presentations: Conduct virtual product demonstrations and presentations, showcasing the features and benefits of our respiratory diagnostic solutions to healthcare professionals.
• Sales Support: Assist the sales team in managing the sales pipeline, tracking customer interactions, and updating CRM systems with accurate and timely information.
• Relationship Building: Build and maintain strong relationships with healthcare providers, understanding their needs and providing tailored solutions to meet those needs.
• Collaboration: Work closely with marketing and field sales teams to coordinate promotional activities, lead generation efforts, and customer outreach.
• Sales Reporting: Prepare and present regular sales activity reports to management, highlighting successes, challenges, and opportunities for improvement.

Role Requirements:

• Education: Bachelor's degree in business, marketing, or a related field is preferred; relevant experience may substitute for education.
• Experience:
• 1-3 years of experience in inside sales, customer service, or a related role, preferably in the medical technology or healthcare industry.
• Familiarity with CRM systems (e.g., Salesforce) is a plus.
• Sales Skills: Basic understanding of sales principles and practices, with a desire to learn and develop sales skills.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers and colleagues.
• Organizational Skills: Strong organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively.
• Team Player: Collaborative mindset with a focus on achieving team goals and supporting colleagues.