Inside Sales Account Representative - Comfort-Air Engineering, Inc and Primo Plumbing, Inc

To support Service Sales through pricing and locating required parts (non-inventory parts), compressors, coils, etc. for residential and commercial HVAC customers that are not under a maintenance contract. He/she is to provide a direct line of communication with our service techs and customers in a manner that leaves a favorable impression of Freund Enterprises.

8:00am – 5:00pm, Monday through Friday, + some weeknights and weekends if necessary.

Daily Duties:

• Handle large volume of calls/leads through our quote system
• Compose proposals to both commercial and residential customers
• Provide customers with a timely proposal (contact within 4 hours)
• Schedule work through dispatchers and customers
• Maintain accounts receivable for jobs sold
• Ensure parts availability and arrange pick up on sold jobs
• Tracking and follow up on assigned sales leads
• Maintain and update quote que on a daily basis

• Adhere to company communication procedures, guidelines, and policies
• Be a team player
• Other duties/tasks/projects as assigned

Requirements include:

• High school diploma or equivalent education
• 2+ years of customer service/sales experience
• Knowledge of HVAC industry is a plus
• Ability to handle large volumes of calls and follow-ups
• Energetic with excellent time management skills and the ability to prioritize work
• Proficiency in Microsoft Word, Excel, and Outlook
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask

We offer a competitive benefits package. Please refer to our main page to see an overview.