INSIDE Community Service Advisor - Northstar Memorial Group

NorthStar Memorial Group is seeking an INSIDE Community Service Advisor at Skylawn Funeral Home and Memorial Park in San Mateo, CA (San Mateo County). Our sales teams take on the role of trusted advisors to families, with the main goal of celebrating life. We lead from the front, with unique and personalized options for families to honor their loved ones, all while delivering dedicated and compassionate service. We are people’s people: we listen and fulfill what is important to our families. We prioritize financially stable roles, ensuring individual efforts are rewarded and recognized. We see your full potential within a supportive culture, fostering employee growth and development.

Responsibilities:

• Respond to customer inquiries regarding products, pricing, and availability
• Reach out to new and existing customers to discuss how our offerings can meet their needs
• Complete paperwork accurately and neatly, including interment verification procedures
• Provide information about products and services for both pre-need planning and at-need preparation
• Confirm arrival times for current-day memorial services
• Explain all options related to pre-need property, merchandise, and services to families

Qualifications:

• High level of integrity, empathy, and passion for helping others
• Desire to assist families while earning a competitive income
• Excellent communication and interpersonal skills
• Ability to work effectively both independently and as part of a team
• Creative, outgoing, and energetic personality
• Valid driver’s license
• 2+ years of sales experience preferred

Equal Opportunity Employer:

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.