Inside Application Engineer – Wireless Devices ITAR - Keysight Technologies, Inc.

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. We’re recognized as a great place to work across the globe due to our robust culture and dynamic working environment. 

Put your experience in Electrical Engineering to work as a Keysight Inside Application Engineer (IAE) in the dynamic and challenging environment of Keysight's Technical Contact Center located in beautiful Colorado. We are in our new state-of-the-art facility in Colorado Springs, CO.  Application Engineers deliver post-sales and pre-sales technical support related to instruments and solutions. Expertise includes measurement automation for solution implementations to our customers based on Keysight products and services. They're focused on all phases of both post- and pre-sales processes including requirements analysis; feature-by-feature comparisons and demonstrations; benchmarks; equipment operation – troubleshooting/debugging issues - implementation/execution of test automation; and partnering with project and engineering services. They understand customers' pre- and post-sales problems, recommend solutions to meet their needs, and ensure exemplary customer satisfaction. The inside applications engineer facilitates integrating Keysight products and services (at the system/solutions level) into the customer's environment and ensures the products function per specifications. The Keysight Inside Application Engineer may be product or technology-focused and may deliver customer training classes and consulting related to the application, as well as assist in pre-sales activities to help grow Keysight's business. They work on system/application engineering assignments with clearly defined objectives and solve problems of limited scope and complexity.

This is an exciting opportunity to join the Wireless Devices Test Applications Engineering support team supporting engineering customers.  As an Inside Applications Engineer at Keysight, you will be responsible for customer support, helping our customers overcome their design obstacles using our performance Spectrum analyzer instrument and software solutions.  As a member of a world-class technical support team in our KeysightCare support center, you will help Keysight's customers both select and utilize the right solutions. Every day you will have the opportunity to impact the success of multiple customers as they work at the forefront of technology. You will work closely with the customers to enable and debug their complete design flows and provide a rewarding customer experience.

Key Responsibilities:
•    Enable our customers to utilize our Spectrum Analyzer solutions to their fullest capability.

•    Debug and duplicate customer issues.
•    Gain insights from customers and bring back requirements for product enhancements or fixes to Keysight marketing and R&D teams. 
•    Leverage solution expertise to discuss technical needs and challenges with customers.

•    Clear written and verbal communications; able to explain technical subjects over the phone and through email.

•   Creation and publication of internal and external customer-facing knowledge base articles

•    Customer service skills, including soft skills, and empathy for customer issues.

•    Train customers either remotely or face to face on the latest Spectrum Analyzer solutions.

•    Independent learner who can stay up to date on products and technologies they are assigned.

•    Ability to multi-task and work independently in assisting multiple customers every day. 

Minimum requirements:
•    Bachelor’s or Master’s Degree or University Degree or equivalent in Electrical Engineering.
•     5+ years of experience in application engineering or relevant experience in at least one of the following related fields, Wireless Devices Test, RF/Microwave, RF Systems, Radar systems, 5G-NR and RFIC.

•    Requires in-depth knowledge and job experience and ability to work independently.

•    Technical support of customers in the Americas (US, Canada, Mexico, Latin America)

•    Requires in-depth knowledge and job experience in RF & microwave as relates to cellular, wireless and aerospace/defense systems. 

•    Advanced knowledge and understanding of microwaves, microwave devices, systems and measurements.

•    Hands on experience using Spectrum (Signal) Analyzers, Fieldfox Handheld Spectrum Analyzers, and Signal Generators (Signal Sources),

Software applications such as VSA (Vector Signal Analysis), X-Series Measurement Applications (X-Apps), as well as Signal Studio.

•   Aerospace/Defense and Electronic Warfare (ITAR) background a plus.
•   Excellent communications skills and strong interaction skills with customers and colleagues.
•    Must work well in a team environment and be self-motivated. 
•    Advanced knowledge and understanding of microwaves, microwave devices, microwave systems, and measurements as well as microwave test accessories.

•    Software or test automation skills that may include Python, .NET, LabView, Keysight VEE, C#, C++, VB, Excel, Automated Test Systems (ATE), etc.

Location: Colorado Springs, CO.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The level of role will be based on applicable experience, education and skills;

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado Springs, CO pay range: MIN $117,000- MAX $195,880

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)