Inquiry Representative - PruTech Solutions
Brooklyn, NY
About the Job
About Us
Founded in 1997, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.
With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:
The Inquiry Representative performs administrative and office support work within the Inquiry Unit.
Responsibilities:
The Inquiry Representative handles all Customer Service received by telephone, mail and walk-ins
Perform daily support functions such customer service, phone calls, data entry and staff support
Send correspondence to the respondents regarding general information needed for resolution of claims and inform the respondent of his/her current violation status
Scan and upload appropriate documents into the database
Provide quality service and support for customers
Manage and maintain accurate records
Qualifications:
Excellent customer service skills
Professional and detail-oriented
Excellent problem-solving skills
Able to multitask
Demonstrate abilities to gather, assess, and assimilate complex information and create user-friendly messaging
Able to work in a fast-paced environment
Knowledge/use of Microsoft Word and Excel; experience using web-based tools and general digital communications applications
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:
- Project based system integration
- Custom software solutions
- Package implementations
- Consulting and advisory services
- Big data and analytics
- Nearshore and offshore services
The Inquiry Representative performs administrative and office support work within the Inquiry Unit.
Responsibilities:
The Inquiry Representative handles all Customer Service received by telephone, mail and walk-ins
Perform daily support functions such customer service, phone calls, data entry and staff support
Send correspondence to the respondents regarding general information needed for resolution of claims and inform the respondent of his/her current violation status
Scan and upload appropriate documents into the database
Provide quality service and support for customers
Manage and maintain accurate records
Qualifications:
Excellent customer service skills
Professional and detail-oriented
Excellent problem-solving skills
Able to multitask
Demonstrate abilities to gather, assess, and assimilate complex information and create user-friendly messaging
Able to work in a fast-paced environment
Knowledge/use of Microsoft Word and Excel; experience using web-based tools and general digital communications applications
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Source : PruTech Solutions