Inpatient/Procedural Medical Assistant (MA) - MIDC - National Jewish Health

We are seeking a skilled and dedicated Medical Assistant to join the Minimally Invasive Diagnostic Center at National Jewish Health. This position focuses on delivering exceptional care within the specialized area of gastrointestinal (GI) motility studies. The Medical Assistant will autonomously perform procedures, including pH impedance and esophageal manometry probe placement, directly contributing to accurate diagnostic outcomes.

In this role, the selected candidate will collaborate closely with GI specialists and nurses, ensuring seamless and patient-centered care. They will also have the opportunity to enhance your expertise in GI motility-specific diagnostic tools and procedures, further advancing clinical knowledge in this specialized field. In this role, the selected candidate will:

• Perform GI motility procedures, including pH impedance and esophageal manometry, with autonomy and precision
• Partner with GI specialists and nursing staff to deliver cohesive and comprehensive care.
• Actively participate in training and education to refine skills in advanced diagnostic tools and techniques related to GI motility.

Position Summary
The Inpatient/Procedural Medical Assistant promotes efficient, high quality patient care by collaborating with the team to manage patient flow, communication, and any applicable testing or procedures. Care is provided within the scope of practice and established policies and procedures, in conjunction with, or under the direct clinical support and supervision of a credentialed professional.

Essential Duties

1. Room and Equipment Maintenance: Ensure all procedures and patient rooms are clean, well-organized, and stocked with necessary equipment and supplies. Regularly inspect and maintain equipment for safety and readiness in both procedural and inpatient settings.
2. Patient Preparation and Education: Assist in preparing patients for procedures or treatments, providing clear instructions regarding their care plan, procedure steps, and post-procedure expectations.
3. Performing Department-Specific Procedures: Independently perform procedures as trained and approved within the scope of the department. This may include assisting with or directly handling diagnostic tests, treatments, or minor procedures, depending on the specific needs of the setting.
4. Collaboration with Nursing and Providers: Maintain open communication with nursing staff and providers to ensure coordinated, efficient patient care. Relay relevant patient information and collaborate on patient care plans.
5. Patient Care Documentation: Accurately document patient information, including procedures performed, patient responses, and any follow-up instructions, in the appropriate electronic health records (EHR) system.
6. Infection Control and Safety: Follow infection control protocols and ensure that all patient areas, tools, and materials are used and handled in compliance with safety standards for both procedural and inpatient settings.
7. Administrative Support: Assist with clerical tasks such as scheduling, triaging patient messages, and managing in-basket communications to support the smooth operation of the unit or department.
8. Patient Education and Communication: Provide clear and compassionate education to patients and their families about procedures, treatments, and post-care instructions. Act as a liaison between patients and the healthcare team, addressing patient concerns and ensuring they understand their care plan in both procedural and inpatient settings.

Other Duties

1. May collect and correctly label lab specimens utilizing the correct collection procedure from patients. May prepare specimens for analysis by centrifugation, separating specimens from red cells and other techniques required for distribution of the sample to the appropriate area. May utilize point of care instruments, such as the ISTAT, Piccolo, glucometer, etc.
2. May perform electrocardiograms (EKGs) or other diagnostic tests on patients as directed, and monitors procedure activity based on training/competence.
3. May participate in quality assurance and improvement activities on an ongoing basis to support maintaining accreditation standards and provide effective patient care.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
5. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
6. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
7. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Salary Range: $19.75 - $26.50

Minimum Qualifications

1. Education: High school diploma/GED and successful graduation from an accredited Medical Assistant program or Emergency Medical Technician program
2. Work Experience: None
3. Special Training, Certification or Licensure: Current BLS certification required.