Innovation Specialist - Maximus

Spokane, WA 99201

About the Job

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To support the Head of Customer Journey in continuously searching for and identifying improvement and innovation opportunities, including with core technology, to improve service impact and improve customer satisfaction.
Work in partnership with Technology Services to maintain awareness and understanding of wider technology opportunities and their potential for application to core programmes.

Salary Range

Non London based applicants - £43,000 - £48,000

London based applicants - £47,000 - £52,000

Identify opportunities for improvements to the customer journey across the portfolio, including through technology solutions, by continuously reviewing colleague and customer feedback on our service delivery offer.

Work with Technology Services to review technology opportunities from across wider Maximus, and new products & emerging capabilities in the marketplace. Also, assess opportunities for exploiting technology to improve service delivery.

Develop "Proof of Concept proposals" of testing and evaluation. As and where successful, work with Technology Services to translate the PoC into a supported live service, and with the Change Management lead to roll out in the business.

Lead, facilitate and support user testing as and where required.

Gather and utilise data relating to customer insight to drive opportunities for innovation.

Drive and test innovations, through proof of concept into operational realisation.

Support in the introduction and roll out of technology based improvements.

Key Contacts & Relationships:

Internal

Technology Services
Leaders across Max UK
Colleagues across Max UK
Business Transformation Team

External

10 x Commissioners

Qualifications & Experience

Preferably educated to degree level, but with proven intellectual capability.

Demonstrable track record of working with a range of technologies and applications to deliver effective services to customers resulting in positive impact.

Individual Competencies

Passionate about the customer experience and application/impact of the product portfolio

Highly detail conscious with experience of critical path analysis and detailed process mapping

Strong appreciation for technical environments and architecture

Strong stakeholder management/communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels including highly technical specialists through to service users

Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement by co-creating new and customer-centric solutions.

Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of changes, whilst ensuring alignment with the organisation's performance indicators and quality standards.

Leadership and people management skills, with the ability to lead, guide, and coach colleagues and customers alike, fostering a high-performance and customer-focused culture.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Source : Maximus