Infrastructure Systems Engineer - Analysis Group, Inc.

Make an impact at Analysis Group, where we provide our clients with thoughtful, pragmatic solutions to their most challenging business and litigation problems. Analysis Group is one of the largest private economics consulting firms, with more than 1,200 professionals across 14 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.

The Infrastructure Systems Engineer assists in the maintenance, configuration, and reliable operation of Analysis Group’s computer systems. In addition, the Infrastructure Systems Engineer is responsible for the installation, monitoring, patching and associated troubleshooting for Analysis Group. This position is also responsible for analyzing and resolving server hardware and software problems in a timely and accurate fashion and providing end user training where required.

Essential Job Functions and Responsibilities:

• Installing, configuring, and maintaining physical and virtual servers and networks
• Managing virtual machines in the data center and the cloud.
• Working with Information Security to manage updates, patches, and access rules using automation tools whenever possible.
• Overseeing system performance and proactively troubleshooting issues using SolarWinds or similar health monitoring tools.
• Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems, and assessing impact of issues using ServiceNow and Jira.
• Handling back-up procedures for on-prem and cloud-based systems.
• Create and maintain technical documentation.
• Maintain asset management, including system inventory and related documentation and technical specifications.
• Participate in 24x7 on-call rotation to troubleshoot and resolve critical issues.
• Experience creating and maintaining an automated disaster recovery process is a plus.

Qualifications:

• Minimum of 5 years substantive relevant work experience required.
• An ideal candidate will have 6-12 years of substantive relevant experience.
• Proven experience and success with virtualization (VMWare or equivalent) required.
• Firm understanding of Windows system administration and security required, additional experience with Linux and Unix will be helpful.
• Proven technical knowledge of current server hardware, protocols, and Internet standards.
• Excellent hardware troubleshooting experience.
• Strong knowledge of systems, server software, hardware, and networking protocols.
• Experience with scripting and automation tools.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into system issues and products as required.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation. Experience with ServiceNow is a plus.
• Experience working in a team-oriented, collaborative environment. Familiarity with Jira is helpful.
• System administration and IT certifications in Microsoft, Linux or other network related fields are a plus.
• Experience with Dell and/or Cisco blade chassis.
• Experience with SolarWinds, Netskope, M365, and SCCM, a plus. An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences.
• To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.

Analysis Group embraces diversity and equal opportunity in a deep and meaningful way. We are committed to building teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We provide equal access and opportunities regardless of sex, sexual orientation, gender, gender identity, gender expression, age, religion, race, color, ethnicity, national origin, ancestry, mental and physical ability or disability, medical condition, genetic information, citizenship status, socioeconomic status, veteran and military status, or membership in any other class protected under applicable law. We encourage candidates of all backgrounds to apply. 

For information about Analysis Group’s privacy practices, please refer to the applicable Analysis Group privacy policy.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)