Infrastructure Support Engineer Role || RTP, North Carolina (Onsite) - Applab Systems Inc

Princeton, NJ 08540

Please do have a look at the below role and let me know if you are interested.
Role : Infrastructure Support Engineer – Tier 2
Location : RTP, North Carolina (Onsite)
Mode : Contract || Long Term
Responsibilities :

Ensure 24/7 availability of the production environment and daily operations.
Assist in the the root cause analysis process and help with remediation of major issues.
Ability to assist in a support capacity with problem and incident resolution and assume incident and problem ownership and accountability.
Recreate Customer Issues for Technical Troubleshooting in the Operate Lab
Assist with issues related to firmware and report issues and suggest enhancements.
A basic understanding of the ITIL framework and its application in a production environment.
Troubleshoot & resolve the incidents and problem tickets within SLA/SLO.
Work with senior technical resources on complex issues and major incidents resolution.
Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components.
Work with technical leaders to understand products and project requirements.
Take ownership and accountability expectations in managing cases and customer situations.
Serve as first point of escalation on all incidents.

Required Technical Skills/Qualifications

Good knowledge on VMware, Cisco UCS and Storage solutions.
Good knowledge about Nexus devices and Hyperflex solutions.
Technical knowledge of the following areas: Data Centre Networking and Data Centre Products.
You should have experience in Networking industry experience and knowledge of products and protocols.
Experience in administration and troubleshooting of mixed environment (physical and virtual servers).
Technical knowledge and experience in overlay technologies VXLAN, BGP EVPN, ACI, etc.
Technical knowledge about Cisco ACI, SDN, NFV products and Cisco Cloud product portfolios, but not limited to Cisco InterSight, Cloud Centre, Cisco UCS Director, and Cisco Programmable Network Portfolio using DCNM.
Good knowledge and experience with virtualization and container environments (VMware vSphere suite) and have technical exposure in integrating ACI with virtualization platforms through VMM integration.
Basic knowledge and understandings on L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP)
Basic understanding of ITIL framework (Event, Incident, Change, Service Request & Problem Management)
Good analytical and troubleshooting skills with an initiative to drive problems to resolution.

Required Professional Qualifications:

Typically requires bachelor's degree in a technical field or equivalent plus 3-5 years related Data Centre and Network related experience.
1-3 years of experience in Data Centre technology at a Network Operations Centre or Technical Assistance Centre.
Strong technical experience in Data Centre, Cloud & Virtualization technologies.
Ability to work with internal and external executive level customers with confidence while providing an exceptional experience.

Preferred Technical Skills/ Qualifications

CCNP DataCenter / CCNP Routing & Switching certification is a plus.
Certification on any Virtualization platform is a plus.
Experience with scripting and automation (Python, Ansible, etc.)
Prior working experience in Managed Services environment
A strong understanding of the ITIL framework and its application in a production environment is preferrable.

Thanks and Regards
Saurav Kumar
APPLAB Systems
Saurav.kumar@applabsystems.com
609-629-2048 Ext – 551
4365 Route 1 South, Suite 105
Princeton, NJ -08540
www.applabsystems.com

Source : Applab Systems Inc