Infrastructure Manager - Zuora

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM

The Strategy and Operations organization strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. Our vision-mission, “We power ZEOs to sync up and scale up to achieve success together” means that we guide the corporate strategy by driving focus and cross-functional alignment, and ensuring that Zuora has the systems (people, process, tools) to empower every team and every ZEO to be successful. We also share our experiences achieving  Zuora’s mission and strategy with customers, partners and analysts.

THE MISSION

The Infrastructure Manager is instrumental in managing and optimizing Zuora’s IT infrastructure, systems, and technology uptime , availability and security. Your mission is to lead the design, implementation, and maintenance of robust and secure IT systems. Your responsibilities will include managing vendor relationships, budgeting for infrastructure projects, and staying abreast of emerging technologies to drive innovation. Ultimately, you'll play a pivotal role in shaping and maintaining a resilient IT infrastructure that supports the organization's growth and success.

YOUR RESPONSIBILITIES:

In the role of our seasoned Infrastructure Manager, specializing in IT infrastructure, Cloud infrastructure and enterprise productivity SaaS application landscape, you will play a pivotal role in spearheading a lot of exciting initiatives and creating profound impact. Following are the high level responsibilities

Strategic Planning and Design:

• Develop and execute strategic plans for the organization's IT infrastructure in alignment with business objectives.
• Design and architect scalable, reliable, and secure infrastructure solutions to meet current and future needs.

Deployment and Maintenance:

• Lead the deployment, configuration, and maintenance of servers, public cloud systems, and other foundational infrastructure components.
• Ensure the availability, performance, and security of infrastructure systems through proactive monitoring and maintenance.

Team Leadership and Management:

• Provide leadership, guidance, and mentorship to a team of IT professionals responsible for infrastructure operations.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.

Vendor Management:

• Manage relationships with third-party vendors and service providers, including evaluating proposals and negotiating contracts.
• Ensure vendor compliance with service level agreements (SLAs) and quality standards.

Security and Compliance:

• Implement and enforce security measures to protect Zuora's IT infrastructure from cyber risks.
• Ensure compliance with industry regulations and standards, conducting regular security audits and risk assessments.

Disaster Recovery and Business Continuity:

• Develop and maintain disaster recovery and business continuity plans for IT infrastructure and business critical IT applications.
• Test and validate disaster recovery procedures to minimize downtime and data loss in the event of system failures or disasters.

Budgeting and Resource Allocation:

• Prepare and manage budgets for IT infrastructure projects, ensuring efficient allocation of resources and cost-effective solutions.
• Identify opportunities for cost optimization and recommend investments in technology infrastructure.

Documentation and Reporting:

• Maintain comprehensive documentation of IT infrastructure configurations, procedures, and policies.
• Prepare and present regular reports on the performance, availability, and security of IT infrastructure to senior management.

Continuous Improvement:

• Stay abreast of emerging technologies, trends, and best practices in IT infrastructure management.
• Identify areas for process improvement and efficiency gains, implementing changes to enhance overall infrastructure operations.

What you will need to be successful:

• Minimum of 10+ years of experience in IT infrastructure management, with a focus on design, deployment, and maintenance of complex IT systems.
• At least 4 years of experience in a leadership or managerial role, overseeing a team of IT professionals.
• Strong technical skills in cloud infrastructure, server administration, IT application administration, and enterprise SaaS platform landscape.
• Experience with enterprise-level infrastructure and application platforms (e.g., Google, Atlassian, Okta, Microsoft, AWS etc).
• Hands-on experience with devops practices such as CI/CD, release management, and foundational understanding of Networking would be a huge plus. 
• Automation / scripting experience in general purpose languages such as Python or automation frameworks like terraform or ansible would be a great value add
• Excellent leadership, communication, and interpersonal skills, with a proven ability to lead and mentor a team.
• Proven track record of successfully managing IT infrastructure projects, from planning to execution.
• Ability to manage budgets, negotiate contracts, and make strategic decisions to optimize infrastructure operations.
• In-depth knowledge of security best practices, compliance standards, and disaster recovery principles.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex infrastructure and application issues effectively.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Bachelor's degree in Computer Science, Information Technology, or related field 

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This role is to be based in the Bay Area and close to our HQ in Redwood City.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.