Infrastructure Engineer - Markel Corporation

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!

The Infrastructure Engineer provides expertise in supporting one or more products or services while pro-actively monitoring, controlling and supporting service operations; working to achieve service levels. Maintains the organization's IT infrastructure, which may include hardware, software, servers, storage solutions, networks, or physical facilities.

What you’ll be doing:

• Ensure the stability, security, and Business Readiness of installed Windows and Linux Server Operating Systems
• Partner with Application teams to support Markel’s business platforms and assorted enterprise toolsets as well as provide technical support for application and business customers
• Principal RTE/BAU support for Markel’s Core Platform operation including support escalation and troubleshooting system and server errors.  Perform resolution of sophisticated hardware, environmental software operating systems and subsystems as part of critical incident response and remediation
• Participate in monthly Standard Maintenance weekend activities including Server support and ensure Markel’s standards for Business Readiness are met
• Collaborate with peer organisations in Markel’s Global Technology Services to ensure SLAs for incident and problem management are met
• Provide proactive system performance monitoring and resolution of alerts for the organisation’s server assets, as well as perform preventative maintenance and daily health checks to reduce system downtime
• Partner with other internal infrastructure engineers to perform operational support, project activity and reporting for system owners and stakeholders
• Seek to constantly evolve process and systems using standard tools. Ensure conformance and compliance with existing system standards. Measure performance to ensure proper operation and successful deployment
• Train technical staff on use of software/hardware tools in accordance with required standards and procedures
• Participate in afterhours critical production support as required.  On-call support will be required for this role

 

What we’re looking for:

• Solid experience in providing technical support and delivery of large projects, working with partners from the business in addition to development and infrastructure teams
• Extensive knowledge of Windows operating systems in an Enterprise environment
• Demonstrated support experience with Linux operating systems
• Understanding of Active Directory and working with Group Policy
• Experience with SCCM, Zerto, Solarwinds and Logic Monitor would additionally be useful
• Experience opening priority incidents with external vendors and driving to resolution
• Familiarity with PowerShell or scripting technologies and automation capabilities
• Demonstration of a deep understanding of how discrete infrastructure components work together in an
• Enterprise environmentExperience working with Cloud technologies, including Azure
• Understanding of security concepts and how they impact IT Infrastructure
• Good interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience
• Worked under direction and guidance in planning details of procedures and methods to attain definite objectives
• Experience working in an acquisition minded environment with the ability to scale technologies, people and process
• Familiarity working in an Agile and DevOps environment preferred
• Microsoft Windows Administrator or Architect certification preferred
• Linux+ or equivalent Linux Administrator certification preferred
• ITIL Certification or experience working in an ITIL environment preferred

Must be authorized to work in the U.S., and not require sponsorship now or in the future.

 

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.  
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.  

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. 

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.