Infrastructure Business Systems Analyst - Soft source inc

Position Title:Infrastructure Business Systems Analyst

INFRASTRUCTURE BSA
*MUST be local to Portland, OR or Fort Mill, SC. HYBRID
Not accepting relocating candidates at this time

Purpose:

Provide leadership in gathering, clarifying, and documenting requirements for IT Windows 11 infrastructure projects. Responsible for facilitation of work throughout the entire IT life cycle: work with IT architects to identify technical solution(s); support project management; oversee project work and customer status; facilitate testing.

Essential Duties and Responsibilities:

Responsibilities:

• Define scope and nature of pilot(s)
• Communication with pilot users, setting expectations, etc.
• Define/refine role of floor walker (understand responsibilities and process, do we need partial or full night shift? How to fix machines not on, plugged in vs. failed migration)
• Careful collaboration with UX team for message creation and timing of end user communications
• Work with IT at all locations to define their schedule within the Maser Migration Schedule as well as scope of migration/batch (location, depts., etc.)
• Determine limits/capacity for nightly migration (network limit, support limit, etc.)
• Communicate with internal teams re: general scope parameters for batch creation
• Take exceptions/issues from stakeholders and coordinate with local IT for remediation
• Work with local IT, help desk, or OMI to remediate any issues on migration
• Take a careful/strategic approach and coordination with regarding VIP migration for both OpCom and other VIPs
• Participate in Quarterly IT Shop Win11 Meetings and Monthly Q&A Sessions facilitated by the central IT team

Requirements

• self-starter, capable of initiating plans/actions without waiting for direction from other teams
• ability to quickly and clearly communicate and collaborate with stakeholders, Client Engineering, local IT, floor walkers etc.
• ability to assess and balance multiple priorities when creating migration schedules
• basic understanding of all aspects of the standard infrastructure processes

Deliverables:

• Detailed documentation: business, functional and technical requirements; use and test cases (ensure traceability)
• Detailed design decision documentation: who made, approved, and agreed on decision and/or alternative suggestions
• Landscape documentation: current mode of operation (As-is)
• Test cases based upon functional and technical requirements
• Detailed documentation: work instructions, configuration guides, operation/administrative guides (as needed)

Knowledge, Skills, and Abilities:

Technical/Analytical

• Ability to decompose business requirements into functional and technical requirements
• Ability to use activity, sequence and/or data flow diagrams to identify performance requirements
• Experience writing Use Cases
• Ability to analyze and document business and system processes
• Ability to perform a gap analysis using business process diagrams, data models, and requirements
• Ability to locate the cause of problems in business process flows
• Ability to identify problems and gaps at the program or system level and recommend alternative solutions
• Ability to identify test data based on business requirements, system requirements, system documentation, and end-user documentation
• High level of skill with MS Office tools including Visio and Excel

Communication

• Ability to facilitate meetings and document outcomes
• Ability to communicate technical concepts in understandable terms to the business community
• Excellent verbal and written communication skills, including English language pronunciation and grammar
• Ability to lead a group of subject matter experts and information technology professionals through a business problem definition process
• Ability to communicate effectively with various levels of senior management
• Ability to organize and document business problems for presentation and discussion
• Ability to develop and deliver formal presentations when required
• Strong customer service orientation/attitude

Leadership

• Ability to take charge and lead tasks to completion
• Ability to monitor workload across team of engineers and analysts, adjusting assignments as needed to meet schedule and budget deadlines
• Must be comfortable and have a proven track record of working well under pressure, delivering quality results, and meeting task schedule/deadlines while meeting or exceeding business requirements and goals
• Must be able to work independently and also work well with others
• Must demonstrate initiative and ability to self-manage time and tasks with minimal direction

Other

• Knowledge of Network Hardware and Software, Server Hardware, and Server Operating Systems
• Working within a structured Systems Development Life Cycle Methodology is preferred
• Experience documenting and supporting switching, routing, firewall, VPN, wireless, content networking, and network management systems across a wide range of complex architectures, platforms and mediums