Infrastructure Analyst - Senior (System Engineer / Application Support) - Resource Logistics, Inc.

Infrastructure Analyst - Senior primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also serve in a lead technical role contributing to one or more projects of moderate complexity as the technology subject matter expert. When involved
with a project team, acts in a consultative manner and provides technical subject matter expertise, system administration, and technical support services. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.
" Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.
" May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
" Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
" ReseClienthes and analyzes technologies within area of required expertise.
" Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization.
" Makes recommendations that may influence the long-term technology strategy and planning for multiple business units.
" Assists in the development and analysis of source selection strategies.
" Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and Clienthitecture.
" Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
" Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
" Designs innovative solutions using new technologies. Recommends short-term alternatives when appropriate.
" Provides support for Sr. Principal Technologist s representation of Our Client relevant, industry forums.