Information Technology Technician - Eurasia Group

About Eurasia Group 

Eurasia Group is the world's leading global political risk research and consulting firm. By providing information and insight on how political developments move markets, we help clients anticipate and respond to instability and opportunities everywhere they invest or do business. Our expertise includes developed and developing countries in every region of the world, specific economic sectors, and the business and investment playing fields of the future. With our best-in-class advisory and consulting offerings and GZERO Media, the Eurasia Group umbrella provides the marketplace with a complete political risk solution. Headquartered in New York, we have offices in Washington, London, San Francisco, Brasilia, Sao Paulo, Singapore, and Tokyo, as well as on-the-ground experts and resources in more than a hundred countries. "Politics first” grounds our work: Politics is the lens through which we view the world, and we are committed to analysis that is free of political bias and the influence of private interests.  

Position overview: Information Technology Technician

Eurasia Group is currently seeking a talented Level II Onsite Technician with a high-level focus on the following duties

• Performs basic problem-solving and assistance on various software applications and hardware systems for department users 
• Assists with onboarding and offboarding employees/consultants - domestic and international
• Assists with the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices
• Experience with Microsoft Security Capabilities
• Provide individual instruction and training to users on new or updated technologies
• Maintains and updates record-keeping system; may document projects and maintain user instructions
• Can thrive in both team and independent work environments
• Serving as a technical liaison to both internal and external clients
• Responding to employee support inquiries in a timely fashion with an emphasis on being informative and helpful
• Learning and broadening technically to add value to both employees and external clients
• Assists with tracking inventory levels of equipment and materials
• Communicating and working with team members to coordinate efforts to support employees
• Monitoring and reporting any issues with critical environmental, networking, security, and server systems
• Communicating with other departments to assist in the execution of change management policies and procedures
• Document procedures/technical writing
• Work in partnership with firm’s Managed Service Provider to successfully deliver projects on time and within budget
• Evangelize new or emerging technologies
• Partner with other EG employees to understand their business goals and strategies and make recommendations for solutions

The Candidate should have:

• A love for all things technical; you spend most of your day helping people and your downtime learning about new technologies
• 2-5 years experience in a similar role/level
• A deep technical foundation and real-world experience working with mid-market organizations
• Strong customer service skills
• Ability to work with all levels – from assistant to executive
• Written and verbal communication skills to understand issues employees have and to explain technical information in clear terms
• Outstanding communication skills, technical expertise, and successful project delivery
• Time-management skills to handle appointments efficiently and stay on schedule
• Problem-solving skills to diagnose problems with malfunctioning hardware/software

Mandatory Competencies:

• Microsoft Admin
  • Office 365
  • Active Directory
  • Autopilot
  • Azure/InTune Management
• Platforms Supported
  • Windows 10/11
  • Macintosh OS 13/14
  • iPhone/iPad – iOS 16/17
• Hardware support
  • Apple Macintosh/iPhone/iPad
  • Dell Latitude
  • HP/Canon printers
• Software support (partial list)
  • Microsoft Excel, OneDrive, Outlook, PowerPoint, SharePoint, Teams, Word
  • Adobe Acrobat
  • Chrome

Optional Competencies:

• Security Knowledge
  • Microsoft Defender
  • Trellix
  • MFA
  • FIDO
• Network Knowledge
  • Windows Server
  • Cisco Routers/Switches
  • Cisco Firewall           
• IT Ticketing
  • Service Now
• Software support (partial list)
  • Datto
  • Exclaimer
  • Grammarly
  • Slack
• Mobile Device Management
• Technical writing/documentation

This role will be based in our Washington DC office. It will be an in-office position. 

At Eurasia Group, we strive to put politics first for our clients. This requires us to maintain a company culture that puts people first. We are committed to fostering an environment that is inclusive, empowering, and globally minded. We firmly believe that diversity in gender, race, ethnicity, sexual orientation, cultural background, religion, disability, and age brings ideas and perspectives to the table that make our analysis stronger for our clients and make our company a better place to work for our people. Our leadership team is committed to embedding diversity and inclusion into everything we do and how we lead. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.