Information Technology Technician - Tucker Parker Smith Group (TPS Group)

IT Technician II

Location: San Jose, CA

6-month assignment (potential to extend)

Pay Rate: $35-40/hour

Overview:

We are seeking a customer-focused IT Desktop Technician to provide dedicated IT support to C-Level executives and their teams within a Fortune 200 company. This role demands strong technical skills, excellent communication, and a proactive, service-oriented mindset to ensure seamless IT experiences for top leadership.

Key Responsibilities:

• Deliver IT support to C-Level executives and their direct reports.
• Build trust with leadership by understanding and addressing their unique technical needs.
• Collaborate with broader IT teams to resolve issues and implement solutions.
• Develop and update IT procedures tailored for C-Suite support.
• Flexible with working hours, including off-hours and travel (domestic/international).
• Support executive events such as earnings calls, board meetings, and all-hands meetings.

Required Skills:

• Proficient in diagnosing and resolving hardware/software issues across Mac, PC, mobile devices, and peripherals.
• Experience with Microsoft SCCM, JAMF, and modern technologies.
• Strong knowledge of networking, storage, and server technologies.
• Customer-service focused with excellent communication and problem-solving skills.
• Ability to manage stress and prioritize urgent situations.

Preferred Experience:

• 2+ years IT support in a large corporate setting.
• 1+ years supporting C-Level executives.
• Experience with high-stakes executive events and handling critical technical issues for leadership.