BERKELEY ELECTRIC COOPERATIVE, INC.

POSITION SPECIFICATIONS

INFORMATION TEHCNOLOGY TECHNICIAN II

OBJECTIVES

• To install, configure, monitor, troubleshoot, and maintain Information Technology (IT) systems, VoIP Phone System, and standalone hardware and software. Provide network access to hardware and software systems.

• To provide a single point of contact for end users to receive technical support.

• To deliver efficient, reliable IT services.

POSITION SPECIFICATIONS

EDUCATION:

Associates Degree in Information Technology (IT) or equivalent industry recognized certification(s). Applicable experience may be substituted in lieu of education/certification. Additional formal training in network operations, data routing, communications protocols (including, but not limited to: Transmission Control Protocol (TCP), Internet Protocol (IP), Hyper Text Transfer Protocol (HTTP), Open Systems Interconnection (OSI) model, and computer networking concepts) is recommended.

EXPERIENCE:

At least three (3) years' experience in the Information Technology industry. An additional two (2) years is required to acquire requisite skills.

JOB KNOWLEDGE:

A complete understanding of Cooperative operations and how the IT systems contribute to the Cooperative's mission and benefit the end user. A detail functional knowledge of IT systems including personal computers, servers, peripherals, operating systems, smart phones, tablets and network switches. A working knowledge of how the Cooperative's IT systems interface and function together.

ABILITIES & SKILLS:

Ability to install, configure, operate and troubleshoot IT hardware. To install, setup and run various software packages. Capacity to operate and interpret different maintenance/monitoring software packages. Capability to apply proven decision making skills. Possess proficient analytical troubleshoot skills.

WORKING CONDITIONS:

Work will primarily be conducted inside. Some overtime required. Position requires regular on-call assignments. Irregular hours during emergencies will be required. Frequent local travel within the service territory and some overnight travel required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.