Information Technology Technician at Encore Talent Solutions

Position Overview:

IT Technicians for a computer refresh project. The technicians will assist with the installation and deployment of PCs, laptops, monitors, printers, and other peripherals. A dedicated Service/Staffing Manager from Encore will be available for any questions, concerns, or escalations during the assignment.

Project Scope & Responsibilities:

IT Technicians to perform desktop support tasks related to a comprehensive computer refresh. Key responsibilities include:

• Deployment and installation of PCs, laptops, monitors, printers, and associated peripherals.
• Assist with hardware setup, configuration, and troubleshooting as needed.
• Support the migration of user profiles and data as part of the refresh process.
• Perform basic IT tasks including troubleshooting, testing, and ensuring proper functionality of new equipment.
• Maintain a clean and organized work area, including proper disposal of old equipment and trash at designated collection points.

Contract Details:

• Initial Term: 6-month contract with an option for extension. A 30-day notice is required for contract extension. Billing will continue monthly.
• Work Hours: Full-time, 40 hours per week, per technician. Weekly hours and schedules may vary depending on project needs.
• Timesheet Approval: Client approval of weekly timesheets will confirm the hours worked and acceptance of services rendered.
• Overtime: Pre-approval required for overtime. Overtime rates apply for hours exceeding 40 hours per week.

PHI and Privacy Considerations:

• The role does not require the processing or storage of Protected Health Information (PHI). Any incidental access to PHI will be minimal and not part of the core responsibilities.

Travel & Expenses:

• Travel expenses will be reimbursed for any work performed outside the primary work location.

Physical Demands:

• The position involves physical tasks, such as lifting and moving equipment, bending, and installing computer hardware and peripherals.
• Technicians will also be responsible for disposing of outdated equipment and managing related waste at designated collection points.

Required Skills & Qualifications:

• Certifications: A+ Certification (current) is highly preferred.
• Experience: Demonstrated experience in PC/laptop deployments, desktop support, and IT hardware installation.
• Technical Knowledge: Solid understanding of Active Directory and Windows 11 (WIN11) required.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.