Information Technology Technical Lead - Ross Stores, Inc.

The role of Lead, IT Applications (POS) is responsible for executing projects that employ both new and established technologies and solutions to address business requirements. Collaborates with the Business management, IT teams, and vendor teams to deliver necessary changes to support the desired roadmap. Furthermore, the IT Lead works closely with the business stakeholders to review system needs and support throughout the process from concept to implementation. Additionally, the Lead supports to coordinate the efforts of both internal and external personnel, as well as key business partners in maintaining the existing production systems, and in the execution of new system projects. In this position, the IT Lead is expected to have a strong foundation in both functional and technical skills. Performing technical design and development, and be eager to learn and grow in one or more areas associated with Retail Store systems and Point-Of-sale solutions.

The base salary range for this role is $106,700 - $182,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Tech Leadership

• Lead the activities of providing new capabilities and driving value from existing capabilities

• Ability to lead the development of materials and deliver/ present to senior leadership

• Take a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determine how these can be used to solve business problems. Understand trends and the need for competitive advantage

• Recommend, design, and oversee development of application solutions. Work with senior members of the IT organization to create and enforce architectural standards. Ensures architectural integrity within the enterprise. Be the technical resource across multiple platforms and systems.

• Provide technical training to programmers and programmer analysts on the use of new technologies. Provide working prototypes and development environments for other programmers to experiment with. Work with other leads on large projects, either as a lead or a team member. Expected to perform business design and analysis, internal consulting, application testing, and application design reviews

Architecture & Information Management

• Understand how the different application components will need to interact with each other for moderate to highly complex projects.

• Drive the execution of support and compliance requirements for Store systems applications.

Relationship Management

• Document requirements and assume responsibility for obtaining sign-off from customer and business partners on moderate complex projects.

• Translate functional requirements to technical requirements on moderate complex projects.

Development Lifecycle

• Manage organizational transformation projects throughout the entire systems development lifecycle, ensuring that requirements are defined accurately, systems are designed/coded or purchased that meet the defined requirements and that execute efficiently. Create detailed project plans, coordinates team resources and manages to overall project timeline. Ensure that test plans and training plans are designed and executed successfully, all required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.

• Develop a high-level functional design solution.

• Validate processes to ensure that detailed designs match high level designs and are traceable to requirements in the functional specification for moderate to highly complex projects.

• Provide support to the development team during the design and build phases to ensure quality deliverables are produced.

• Drive the test execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for high to uniquely complex projects.

• Routinely manage user acceptance testing for high to uniquely complex projects and obtain sign-off from the business.

• Support on the creation of implementation deliverables: training plan, training schedule, job aids, transaction support, etc.

Technical Services

• Support execution of release and deployment plans with all stakeholders.

Project Management

• Follow on standards for project plan creation and support project mobilization by confirming project scope, estimate, resources, roles, and responsibilities.

• Advise, review, and drive the creation of project status reports by members of the project team and self.

• Create reporting/dashboards for executive review on moderate to complex projects.

Vendor Management

• Work with software and/or hardware vendors on enhancements and production issues

COMPETENCIES:

People

• Building Effective Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration / Teamwork

Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• 7 to 10 years experience supporting retail systems or IT technical consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.

• Experience with implementation, enhancements, and support of retail store infrastructure systems

• Bachelor's degree or equivalent work experience in information systems, computer science, or a related technical discipline.

• Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources, and external vendor resources.

• Experience in working with retail Point-of-Sale systems, preferably Aptos

• Demonstrated track record managing technical application projects

• Work experience in programming languages C#, .NET, MSSQL

• Data analysis of SQL Server for troubleshooting and support

• Able to articulate issues, build consensus around recommendations, and define next steps along with the defined timeline.

• Ability to act independently to determine methods and procedures on new or special assignments

• Strong analytical and problem-solving skills.

• Outstanding verbal and written communication skills; outstanding listening skills.

• Multi-tasking and prioritization skills

• Highly organized and detail-oriented

PHYSICAL REQUIREMENTS/ADA:

This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position.

This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

N/A

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.