Information Technology Support Technician II at Allen Lund Company

Job Summary:

We are looking for an experienced and driven Tier 2 IT Support Technician to join the dynamic and tight-knit team at the Allen Lund Company. This is a rare opportunity to work in a small company where you can truly make a big impact and play a key role in shaping the company’s IT operations and infrastructure.

With your depth of IT Operations experience, you'll have the chance to influence decision-making, lead projects, and work cross-functionally with other teams to drive innovation and efficiency. In this hands-on role, your contributions will be visible and valued as you help maintain/upgrade our IT systems, solve complex problems, and keep our operations running smoothly. This position offers a unique blend of leadership and technical expertise, making you a crucial player in our ongoing success.

Key Responsibilities:

IT Operations and Support

• Provide Tier 2 support for all staff, ensuring timely resolution of IT issues.
• Manage and maintain Windows Server, security protocols, networks (LAN/WAN), ISPs, mobile phones, and cloud-based phone systems.
• Design, implement, and manage a multi-site Active Directory environment
• Design, Implement, and manage Group Policies
• Use Powershell scripting (or similar) to automate and solve complex technical issues escalated from Tier 1 support.
• Travel as needed to assist with remote office installations and relocations.
• Collaborate with cross-functional teams for seamless project execution.

IT Infrastructure Management

• Maintain and optimize IT infrastructure, adhering to industry best practices.
• Manage IT assets using tools like Tanium or similar asset management systems, ensuring proper hardware and software tracking.
• Virtualize servers using VMware and troubleshoot VM-related issues.

Cross-Functional Collaboration & Versatility

• Work closely with the Network, Security, and Systems teams to ensure seamless integration and performance of the IT infrastructure.
• Balance responsibilities by wearing multiple hats, supporting various functions and initiatives across the company as needed.
• Foster a proactive approach to collaborating across departments, anticipating the needs of different teams and contributing to the overall efficiency of operations.
• Provide technical support and solutions that align with the strategic goals of each department, ensuring consistency and reliability in IT operations.

Qualifications:

• Minimum of 7 years of experience in IT Operations
• Strong experience with Windows Server and Active Directory
• Proficiency in Powershell scripting (required).
• Experience with asset management tools, such as Tanium or similar.
• VMware experience, including server virtualization and troubleshooting.
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Strong project management skills and ability to prioritize tasks.
• Excellent understanding of IT infrastructure and operations best practices.

Preferred Skills:

• Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft).
• Experience with cloud computing platforms and services.
• Knowledge of cybersecurity principles and practices.